"Incompetent customer service"

Incompetent customer service

"I asked a question and got no reply."

I asked a question and got no reply.

"The phone was answered quickly and my…"

The phone was answered quickly and my query explained

"I have constantly lost money."

I have constantly lost money.

"You will not let me transfer funds…"

You will not let me transfer funds between the general account and the ISA account as I don’t use a IFA............Nucleus has now agreed to let us do the transfer. Well done Trustpilot.

"Pension Transfer Trauma"

Transfer of my pension to another provider was a terribly difficult, drawn out affair which took months. Process still not complete 4 years later as some of the funds could not / would not be released.

"It’s not been performing as well as…"

It’s not been performing as well as expected as Late

"Ridiculously complex bureaucracy"

Appalling. The length of time it took to get my own money out of my account was unbelievable! The bureaucracy involved was completely over the top. Deadlines (set by the company itself) were not met which further delayed things. In the end this process took more than a month!!!! Unbelievably bad. The sad thing is that this has been a consistent feature of Nucleus' processes over the years, which is the main reason I am now leaving.

"Phoned for a request and it was handled…"

Phoned for a request and it was handled efficiently and very politely

"Very helpful"

Very helpful