"Just one bad experience too many for me."

I have spent many thousands of pounds over a number of years with this company. I even got some real bargains in the early years when the majority of lots contained multiple varied items. I have bought a lot of real rubbish as well, broken, defective, miss described & bits missing. More recently they seem to be reducing the number of items in a lot to just one or two things. This leaves you nowhere to go if they are not as you expect them to be. Sometimes they state lots are incomplete if it’s cheap stuff or their pictures will show bits missing & in fact when I contacted customer services about the fishing rod referred to below I checked their site first & about 10 items were listed as incomplete. Why do it with some & not all? I think with the more expensive items they appear to try to disguise the fact with the way the item is photographed. For example I recently purchased a five piece fishing rod, of which only four pieces were present and a damaged snooker cue for £74.99 including postage. I can’t get a replacement part for the rod as it’s discontinued & the cue was straight in the bin. The photo showed the rod in the bag & tube.The fact that it was described as fishing rod suggested to me that it was complete & could be used for fishing but as it is incomplete I cannot fish with it. Customer services inferred it was my own fault for not travelling hundreds of miles to view it beforehand. The prices for a lot of items being auctioned now are close to & even above retail prices by the time the extra 50% over the hammer price & postage is added. It’s almost as if someone is deliberately bidding the prices up!! Deliveries are inconsistent too and it can take from as little as a few day to several weeks to receive your items, The only saving grace is that they use DPD who keep you informed every step of the way, once they have actually received the items. John Pye have had their time for me now. I will never spend another penny with with them. If they treated their regular customers better or were more consistent with their descriptions & photos I would have spent many more thousands of pounds with them but hey ho their loss.

"It shouldn't be this hard"

I have bought a few things from John Pye. A few items progressed well. Then I bought a lot with multiple items. One of the item arrived. After a number of emails saying, yes we will chase it up and we will send the missing goods on they said "Oh this listing was wrong. There weren't multiple items". I asked for and got a full refund but it wasn't a fun process.
Recently I enquired about a lot through their webchat. They were advertising a bike without specifying the frame size. I enquired about the frame size. Their reply sent by email the next day was
"Unfortunately, we are unable to provide additional information. Public viewing is available ... ... ".

Surely my question isn't too much to ask. Whats the point of having a webchat for someone to ask questions if it isn't to answer questions ? It's easy isn't it. Check the lot, look at the frame and reply S,M,L or XL.
I think I should start an auction site. I must be able to do it better than these guys/gals.
Sorry it's a negative review but please be better.

"Literally worst place I have ever seen "

Literally, this is the worst place to get stuff from. I’m not talking about 3 times VAT, not about the missing pieces and not about how they cover the damages when they taking photos.
Anyway the last day which I had to pick up my stuff was on Friday unfortunately, I couldn’t get a van and I couldn’t go on Sunday and Saturday bc they close so finally I get a van on Tuesday then they ask me for extra money (£120 ) they even count the 2 day which the auction was closed. I ask for refund they refused. At the end they keep the money and the stuff as well.

"Very prompt and concise responses."

Very prompt and concise responses.

"NEVER buy - From John Pye"

Lets hope others do what I didnt and read this before considering buying from John Pye, what I can only describe as a legitimate scam company.

They dont have to tell you if there's anything wrong with what they are selling, it says so in the terms. They expect you to travel to showrooms around the UK to 'view' items. Which is great. But if the item you view looks to work and doesn't, they still don't give a hoot.

They have sold me an expensive coffee machine that doesn't work and I have no chance of getting my money back. They hide behind their terms - fine, but my warning to you all is unless the item specifically says it 100% works - don't even contemplate buying it!!

If they bother to reply to this, the cookie cutter response will be some nonsense about having the opportunity to see the Lots. What I'd like them to address is, what about when you view the Lot and the device is working - but not functionally. Unless they were prepared to make me a frothy cappuccino at the Lot - how would I know the machine doesn't recognise the milk adapter, even though it powers on?

Avoid. Avoid. Avoid

"Jenna helped quickly and efficiently…"

Jenna helped quickly and efficiently with my invoice query

"Dorian"

Dorian, on the 'chat' line was extremely helpful and patient in sorting out my query.. Very happy...

"Very helpful pleasant customer experience Assisted by Jenna "

Very helpful pleasant assistance from Jenna

"Good afternoon when I needed help…"

Good afternoon when I needed help Robert did help me he does amazing job and fantastic customer service

"iam new to this site and have made a…"

iam new to this site and have made a few mistakes i got on chat and this lady Dorris has help me so much i cant believe it she has guided me through all my my novice mistakes that i wont make again hopefully .thank you Dorris