"Very Stressful Returns and Ordering"

Very Stressful Returns and ordering

Ordered a laptop but it had a problem with the lid so I was advised to return. While I processed the return with the representative I placed an order for a new one. I was told it was a seamless process with no worries. UPS return label took over 4 days to generate and in spite of having an order number the “track my order” claims no order placed. I am clueless at this point when my order will arrive.
For my return, I was asked to go to the nearest UPS store but the lady at the store refused to take the laptop as it was over $1000. Now I have to arrange a pick up as else they won’t sign the return label for me. Honestly, a company like HP can do much better in the world of e-commerce. Make it easy for the customers.
It is now over 1 week my HP has been shipped but I have not received it. Have been charged but no delivery. Everyday the “end of business day” keeps changing. The one sent back was received as per UPS abut no credit issued.
Update: It's been over 3 weeks and my credit hasn't shown back on my credit card even though a credit note was issued 3 weeks ago. This is very stressful as the company took no time to charge the card when the purchase was made but it takes them over 20 business days to refund.

It is a shame!

Last time I will order from here.

"I ve bought 2 laptops online during…"

I ve bought 2 laptops online during 2020 black friday.
HP says now delivery date around dec 30th

No customer service, no email form no updates

They dont tell you they are going to assemble the laptop then ship it.

All excuses on covid but no customer service

A total scam.

Should have read the reviews
NEVER MORE HP


*UPDATE
GUESS FROM WHERE MY LAPTOPS WERE SHIPPED? Yep China. So there is absolutely no sign of this info anywhere on their website.

"Restock is mandatory, despite website saying "may" be charged"

I am a long time HP customer, having purchased both desktop and laptop computers. I ordered two items from the HP online store, a 65 watt travel charger and a USB C charging adaptor. I tried to cancel the USB C charger within hours of ordering, but they said they could not cancel the order. When the 65 watt travel charger (for HP Laptops) arrived, I discovered it would not charge the laptop while it is on, something not mentioned on their specifications page. So I returned the USB C adaptor UNOPENED, and the 65 Watt travel charger with new condition parts and box (even the protective plastic was still on the items). HP charged me a restock fee of 15% even though one item had not been opened at all (not even the shipping packaging).

Their website says a restock fee "may" be charged, and I would think that is in cases where the item cannot be sold as new, but certainly not in cases where the package has not even been opened! So I wrote them four times about this, specifically objecting to the restock fee. I got one reply that said "Yes, we received your items back and yes, a restock fee was applied". I wrote again, and the second reply was "our restock fee is clearly mentioned in the website". Then a third person responded saying they cannot resell anything they send out, even if it is unopened. I find this unbelievable. Do they simply put everything that is returned into the trash? I would give them 1 star for customer handling of my complaint, but also 1 star for having a mandatory restock fee but pretending it is only something that "may" occur. Had I known it was mandatory, would not have purchased. Thank goodness these were relatively inexpensive items!

"Slechte klantenservice"

Printer besteld op woensdag met de vraag gaan er nog printers in de aanbieding op Black Friday. Nee behalve de twee die nu in de aanbieding staan. 'savonds besteld dag erna geleverd, geïnstalleerd en 'savonds op de site van HP stond hij met korting. 2x gebeld hierover maar je raad het al, helaas pindakaas. Slechte service, ik voel mij ge.......

"Insane and complete scam"

I ordered a laptop at $757.02 on Black Friday and Cyberweek Offer as Holiday Gift. I received an email about my order details and later the amount is charged from my card.
After two days, I got order cancellation email but it did not mention any reason of cancellation.
After half an hour dailing, I got connected with customer service, they explained the  cancellation reason as "pricing error" in website, should be higher than listed price.
Totally unreasonable, untrust worthy cancellation reason they provided. That means They are not selling at the price listed in web site.
I asked to sales representable to escalate my call to supervisor, she transfered the call where no one picked up the call for half an hour. Completely scam, bait and frustating experience with HP store.
Because of this, I lost opportunity of purchasing laptop during holiday offers window.
I would suggest not to buy from HP online store, anything can happen against your order.

"Total scam"

I purchased a laptop and the price showed 369$ till I payed the amount; then I got an email with the invoice 535$ !!!!
No option on the website to cancel, zero customer service! chat doesn't work, customer service don't answer the phone.

"Ordered a laptop for a holiday present"

Ordered a laptop for a holiday present. HP accepted my order, charged my credit card and sent a shipping confirmation. Next i had a cancelation notice. after spending half an hour getting through to HP, the advised the order was cancled due to a "pricing errror" they refused to make good on the sale. Clearly a bait and switch tactic. I don't recomend purchasing from this site. Terrible customer service, after asking to have my call escalated, the representative told me he was the highest I could get, very frustrating. Going to Dell where i know i'll be treated fairly

Purchased my laptop from Dell with a delivery date of 12/17/2020. Received notice the machine would not be ready until 1/22, as this was a holiday present I asked if they ca expedite, rep ask to give them 24 hours. In less time than that, Dell offered to send me an upgraded machine for the same price. Now that’s customer service!

"If you're considering a slow lobotomy, order from HP!! :("

I purchased a laptop online and immediately realized I chose the wrong touchscreen resolution. I tried calling, but after being on hold for quite some time I emailed within the hour. Never reached anyone on the phone. Received an email days later stating I cannot upgrade. I have called numerous times, have reached two people who told me there will be a restocking fee of 15% for cancellation. I have not been successfully transferred to anyone who can help me. The phone call just ends every single time. So not only am I being charged 15% for something I can't use, but I've spent days trying to get a hold of somebody to cancel my order. I have also had 0 luck reaching anyone via HP chat. It shouldn't be an issue to upgrade a touchscreen resolution, especially since I would be paying extra money to HP. Can't wait to be stuck with a useless laptop unless someone picks up the phone at HP so they can get 15% to push a cancel button. UPDATE: I'm still on hold but have written great lyrics to their hold music. SECOND UPDATE: I've now composed a full orchestra version and finally reached a supervisor! I am officially stuck with this laptop because they no longer have touchscreen 1920x1080 available. HP made it clear today that they expect customers to be perfect robots who don't make mistakes and have plenty of time and money to waste.

"This is insane"

This is insane. I have been on hold several hours and I cannot get thru to a person. I ordered two items. one shipped one did not . It has been three weeks and there is no updates to the past due ship dates. I keep getting this loop on the voice mail that say to ask to have a form texted to me to ask my question. I leads to an error link. DO NOT BUY FROM THE HP STORE. Better to go order from another supplier as they have ZERO customer service.

"Köp inte HP!"

Köp inte HP!
Köper du en dator från hp är du garanterad en datorn som antingen laggar eller inte fungerar på många sätt.
Köper du också en dockningstation så kan du räkna med att den inte fungerar ihop med din dator. Man kan ju tänka sig att det bara ska vara att stoppa in sladden och köra men nej nej. Det ska laddas och den krävs många försök innan det kanske fungerar......

Undvik HP till varje pris!