"Quality Mattress"

Great company to deal with, I bought a pocket-sprung double. Delivery was estimated within 4 weeks, that was delayed slightly but they kept me informed and delivered 2 weeks later.

"What a terrible company"

What a terrible company. I wished I had read the reviews before I bought from them. Waited weeks for a mattress that was supposed to come In 3-10 days! Told they had problems with the packaging. When I asked for a refund they said their card machine didnt work. I opened a dispute with klarna and the company then responded to say they didn't know when they could deliver and they couldn't provide a refund either. They told me to go back to my bank for a refund. Don't give yourselves the hassle of trying this company. They have been awful.

"Cancelled order and no refund"

Cancelled an order and they haven't refunded me, even though the 20 business day window to do so is over. They don't respond to messages either. Beware.

"Beyond Bad "

Never received bed...or refund..they advised me to contact bank and ask for a Chargeback..had to open a dispute which could now take 60+ days to resolve.Also they never answer the phone !!! Beyond bad service

"Terrible"

I ordered my bed, headboard and mattress on 24th January. The items never arrived. Communication was poor - I had to keep phoning and emailing for updates. Finally, after two months I was advised to claim a charge back through my bank.

"Rubbish company never received product"

Rubbish company never received product, spent 2 hours on the phone to be lied to asked for an email of cancellation never received. DO NOT ORDER FROM THIS COMPANY.

"Rubbish communication, no stock, stringing customers along."

I ordered a bed, mattress and headboard on 13th February. They kept giving me delivery dates which they then cancelled. Yesterday the delivery company (Zenith Delivery Network) rang me to say it wouldn't be delivered today as there was no stock. I asked for a refund and they told me that the company had gone into administration and I need to ring my bank to get the refund. Barclays were fab and have already reimbursed me with the full refund. The company's website is now not there. I went to a local company today and ordered a bed face to face!!

"Complete Scam"

Complete Scam. Didn't deliver Bed, didn't answer phone, emails bounced back. Eventually got through to someone via the sales email who said I'd get a refund and that never materialised. Bank investigated and thankfully got my money back.

"Poor quality — possible scam"

I purchased a bed base from Sleep Beds. After one week, the product developed a fault — it started squeaking significantly. I contacted the company and provided supporting images and videos. On 24th February, they acknowledged the issue and proposed sending a remanufactured replacement. I confirmed I was happy to proceed on 26th February.

Since then, I have not received any further communication or the replacement. I followed up via email on 3rd March and again on 7th March, but I’ve been ignored. The company is no longer responding.

I believe this may be a breach of the Consumer Rights Act 2015, as the item is not of satisfactory quality and the company has failed to fulfil its obligation to replace or refund it.

Reported it to Trading Standards.

Also their store seems to be offline.

"I have been waiting since jan for my…"

I have been waiting since jan for my bed and still not arrived. Ask for a refund had a email sayin i cant get one. Please becarful