"AVOID"

AVOID - SCAM SCUMBAGS
24th March 2025 email received:
Mon, 24 Mar at 19:04
Dear Customer,
Thank you for reaching out. Due to the recent issues with our payment processor, we regret to inform you that we do not have an update on when your order can be delivered. Additionally, we are unable to process cancellations or refunds at this time.
We would advise you to obtain a refund due to the uncertainty of the current situation and recommend contacting your payment provider and requesting a chargeback, as they may be able to assist you in retrieving your funds.
We sincerely apologise for this situation and appreciate your patience as we work to resolve it.
Kindest Regards
Sleep Beds - Customer Service Team

"Do not use this company!!!!"

Placed an order on 8th January, cancelled on 6th February due to appalling communication and customer service. I was assured my refund would take 10-15 working days but still not received (24th March). They will not reply to any of my emails and they constantly reject my calls! Avoid this company at all costs!!!! I have now contacted Financial Ombudsman.

"Worst company I have ever dealt with"

This is the worst shopping experience I have ever had.
I placed an order for a bed on the 26th DECEMBER 2024. After a chain of well over 30 emails trying to find out where the bed is, on the 23rd February I managed to speak to someone on the phone who agreed to cancel the order and refund me.
They said refund can take 10-15 working days. Over a month later I have still not received my refund of over £300 so I am out of pocket and no bed.
Can’t get through on the phone to them as on hold for 30+minutes and no response from emails.
Utterly disgraceful service and I urge anyone thinking of buying off sleepbeds to think again.

"Excellent service great luxury quality …"

Excellent service great luxury quality beds
Lovely and comfortable
Beautiful headboard
2nd bed we have bought a d it's fabulous

"Whatever you do avoid this company"

Ordered a bed 17th January but still not arrived. Received email from courier advising they would be in touch when delivery date confirmed then nothing. I have contacted several times and received what I would regard as nonsense reasons for failure to deliver (roadworks on industrial estate preventing deliveries and then packaging issues). To be fair they have responded every time I contacted them but mostly with further stalling tactics. I ordered from this company as ordered bed approx 2 years ago and had no problem. Anyways today I have given up and requested a chargeback through my bank. I’ve tried to call to cancel but was on hold for an hour with nothing happening. Avoid at all costs!!!!

"SHOCKING COMPANY (if at all)"

SHOCKING COMPANY (if at all)
Placed order, was told 10-15 working day. Kept being delayed... cancelled order and requested refund... was told told would receive it within 10-working days... still not received... passed SCAM to bank to resolve. Would NEVER recommend!!

"Avoid like the plague "

Delivery took a month not 10 days, bought the heavy-duty divan bedframe, it's weak and flimsy, after just a week there a massive dip in both divan boards and the mattress i paid extra to get a premium memory foam one, it has completely collapsed, going to have to buy a new frame and mattress after just a month of usage, worst company imaginable, avoid avoid avoid

"Beware!"

Initial response and experience fine.
However the bed was delivered faulty and despite several communications over the past few months there have been no sensible replies to my replacement bed situation - only deflecting excuses.
Despite apparently recent Trustpilot reviews indicating that the company is still operational, the Sleepbeds website is not available and the company are not answering the telephones (sales or support). I suspect that the company may have gone out of business! Beware!

"Please don't order from here! "

Please please please do not order from them, they said my bed would be here in a week and it never showed up. I rang the company and after ages on hold they said I'd get it early the following week. I waited all that week and still not co tact or bed so I called up that Friday, they said they're having packaging issues and have been experiencing this for months. Why say my bed would be delivered again. Ugh I asked for a refund and said would get it in 10 working days I DID NOT get my refund. So the bank sorted it out for me. They must have gone under or something? They are also known to write fake trust pilot reviews. All this time I'm disabled and sleeping on the floor on an air mattress. The woman on the phone had no compassion at all. Just save your money please.

"Matress never arrived"

Matress never arrived, when trying to contact with company getting total ignore of them, finally after month I had an emai saying they got problems with delivery services. Been asked for refund and got another email saying refund system is not working at the moment. Don't order anything from this scams.