"TForster"

TForster
I purchased a SLEEP Reinforced Heavy Duty Divan Bed Base × 1 4FT6 Double / 4 Draws in their Xmas sale and it was delivered on the 20-Jan-2025 damaged. They said they would send out a replacement on 14-Mar-2025, I'm still waiting. I wouldn't use them again.

"Not worth the one star."

Not worth the one star.
I ordered a bed from them, then after 2 days I read the reviews about this company and decided to cancel my order.
I have never to this day which is 36 days ago about a refund after constantly sending emails, which sometimes never get through. Impossible to contact on phone, receive stupid emails about my delivery saying they have a packaging problems.
I think they are a bunch of idiots running this company to be honest.
Now in legal associations trying to get my money back.
Be warned, do not use this company

"The mattress is horrendous- cheap tack "

The mattress is horrendous. Bought for my 12 year old daughter who is light as feather, and within 3 months the mattress springs have torn through and created holes everywhere. It looks 20years old already! We contacted them and they agreed to send a replacement and then never did, now they state they are having payment processor problems and so can’t send a replacement? This company is a scam, avoid at all costs.

"This is a scam"

This is a scam. They take money,
Do not communicate, no answer to phone or email, then email you 4 weeks later to say they have issues and can’t send your mattress or your refund. They tell you to claim from your card company.

"Absolute scam do not buy from them"

Absolute scam do not buy from them. Order cancelled 4 weeks ago and no refund, chased up and was told, like other customers to go to the card company I paid for the bed and request a chargeback from them. Avoid at all costs

"AVOID!!"

AVOID!!! this company dosnt even deserve a 1star!
Ordered two beds on the 25th January with delivery on the website saying 10 days for delivery... total lie.... sent emails, spent hours trying to get threw on the phone .... finally given a delivery date... 7th March.... absolute joke! And guess what they never come!! They are now ignoring phone calls and emails complete and utter RIP-OFF waiting on refund... please don't fall for this company!!

"THIS IS A SCAM/THEFT COMPANY."

THIS IS A SCAM/THEFT COMPANY.
WEBSITE NOW CLOSED DOWN.
SLEEP BEDS LTD dissolved in 2019.
THEY ARE NO LONGER FUNCTIONING.
THEY WILL ALL RECEIVE A CRIMINAL RECORD.
THESE PIGS MUST PAY.

"Shocking customer service"

Shocking customer service. Do not touch with a barge pole. Waited a month to be told they could not give me a delivery date yet

"Only leaving 1 star as can't leave 0."

Only leaving 1 star as can't leave 0.

Avoid this "company" at all costs.

Scammers.

Been waiting since 26/02 for a refund on a bed that was never delivered after multiple failed deliveries.

After emailing and calling them scammers this morning and that I would leave a bad review on trust pilot I have received the following emai:

Dear Customer,

Thank you for reaching out. Due to the recent issues with our payment processor, we regret to inform you that we do not have an update on when your order can be delivered. Additionally, we are unable to process cancellations or refunds at this time.

We would advise you to obtain a refund due to the uncertainty of the current situation and recommend contacting your payment provider and requesting a chargeback, as they may be able to assist you in retrieving your funds.

We sincerely apologise for this situation and appreciate your patience as we work to resolve it.

Disgraceful!

Wouldn't mind but still taking orders they clearly can't fulfil based on all the reviews.

Quick enough to take people's money but can't provide refunds!!!

Avoid, avoid, avoid. Scam!

"Placed an order on 27th January for a…"

Placed an order on 27th January for a heavy duty bed base and agreed a delivery date of 18th March 2025 which came and went with no communication. I have zero faith that the bed base is going to be delivered. I would avoid this company as i believe this company are scammers. AVOID, AVOID, AVOID