"Absolutely appalling experience"

Absolutely appalling experience, bed never arrived, no communications or update from the company regarding the delay. When asked to cancel the order and refund the money - they never gave the money back either. Just to add they do not answer their phones - waited for 1 hour and 40 minutes to speak to customer service without any success - avoid sleep beds at all cots !!!

"Dodgy Goods"

Ordered a bed frame and mattrass, mattrass dipped on first use. They agreed to replace the item but one month later zero communication. Their website is non-existent suggested they've folded the company, but will reopen with a new name.

"Terrible service ordered a bed and…"

Terrible service ordered a bed and never arrived no one responds to emails or answers the phone don’t order from this place it’s shocking still waiting for a refund since Feb!

"Great firm mattress"

Great firm mattress. Some postcodes take a long time. Waited 24 days but this is the 4th mattress I’ve bought from here so all the bedrooms now have same ones as they’re that good (all Kew Ones) so I knew it’d take a while so knew not to discard old mattresses until they arrived (worth the wait)
They did rearrange delivery twice after original date given but was well informed and delivery drivers are nice!

"Paid my bed in full January 27th 2025…"

Paid my bed in full January 27th 2025 I've tried several times to contact store no reply sadly I think I've been scammed

"DO NOT BUY FROM THIS COMPANY!"

Absolutely awful service from this company do not purchase anything! Ordered a bed on 23rd Jan, delivery date estimated was initially 27th Feb, then 7th March, then the delivery date said "awaiting date" and still does now. Can't get a decent answer through customer service, was just told three times that delivery was delayed and I'd be updated. Not once has an update come! Seen plenty of reviews saying it's a scam so pretty sure the 5* reviews are fake!

"This is a scam website they jeep…"

This is a scam website they keep putting your order delivery back then when you cancel they tell you to claim the money from your credit card. SCAMMER

"Divan bed "

Absolute scam if you want a bed don't shop here total shambles trying to get your money back

"Brought a bed"

Brought a bed, ment to be heavy duty, however after 1 month the base collapsed emailed and have phoned… considering it’s got a 2 year warranty no one is answering, not impressed, child left without a bed.. have written a second email and then will report to trading standards

"SCAM BEWARE - DO NOT USE THIS COMPANY"

Despite 3-10 days delivery it was 5 weeks before I was told it would be delivered. And then it was delivered to the wrong address. The person at that address denied having the bed but the location indicator shows that's where it was delivered. I phoned Sleep Beds and Zenith Delivery this morning and despite trying for an hour no one answered the phone. Emailed them and I got a warning Zenith is a junk address. Sleep Beds have not responded to me. Scam company, I am out of pocket and no bed!