"Terrible customer service"

Terrible customer service
No feedback despite numerous e-mails
Would never order from them again
I also find it interesting that they would excuse their lack of customer service to their system- YET still no reply to my over 60 EMAILS

"Still waiting for refund!"

I ordered and paid in full for an item (order#000000989) on 11th Oct. I received an email from Karibaa on the 12th Oct informing me that the item is out of stock and would receive a refund within 7 working days.. I immediately provided my requested bank details and have still received NO refund after multiple requests. They do sometimes respond by saying the request has been escalated,, but then nothing.. Seems like a scam to me.. Please prove me wrong!
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Update: 3 days after the apology from Karibaa, they have continued to ignore me. Empty promises & Lies.

"EXCELLENT SERVICE AND CUSTOMER…"

EXCELLENT SERVICE AND CUSTOMER COMMUNICATION

"Although their communication was not…"

Although their communication was not that consistent, most of the time failing respond to emails, I eventually managed to get my order

"Delivery takes to long."

Delivery takes to long.
Used book not in such a good condition.
Books are very expensive.

"Unexpected delay in delivery"

Unexpected delay in delivery. Not advised on order form that the item was sourced overseas, and delivery took over 2 weeks from date order was actually processed

"Spent R500 on a book with 34 pages"

Spent nearly R500 on a book with 34 pages, not as advertised and still haven't received feedback regarding refunds, got a phone call from someone working for karibaa and she was probably my rudest customer service experience and still no possibility for a refund, please don't make the same mistake i did, research these online companies before purchasing.

"worst worst worst service ever"

worst worst worst service ever, I am still waiting for my invoices for both my orders - NUMEROUSE REQUESTS

"Complete lack of any kind of customer care"

I placed an order (000025076) in May and then in June when the item was supposed to arrive and hadn’t even been shipped yet, I logged a refund. Since then it has been me following up and begging for my refund. I’m a teacher who was retrenched and was scammed by this company with empty promises and ignoring of emails. All I’m asking for is a refund for an order that I never received.

Customer service replied 25/10. STILL NO RESPONSE OR ACTION TENDERED AS OF 02/11.

"You were responsive to my requests for…"

You were responsive to my requests for updates and courteous in your replies.

Updates were accurate and appreciated.