"Not to be trusted."

As many others have experienced, I paid for a lifetime account and am now being told that the account will be closed in two weeks time. Very unethical behaviour.

Update: it's all very well adding the same cut and paste response to all the disgruntled former customers, but the fact remains that if you offer a lifetime service you shouldn't be cancelling it with no refund for anyone who's had it for more than 12 months. Most reasonable people would think that a lifetime is more than 12 months.

"Zoolz is going to rob the clients"

Zoolz is going to rob the clients, saying they will terminate the home plan. I paid for a lifetime account. Actually I have two 3TB accounts. They don't want to refund clients that are with Zoolz for more than 12 months. They want to keep our money and go against what they contracted with the clients, terminating our accounts.

"Lifetime cloud ???"

Lifetime cloud ???
And shut down after year... don’t trust zoolz anymore... stay away stay safe

"Lifetime = 1-3 years at best"

At Zoolz, they use "lifetime" as an expression for a period lasting not more than couple of years and "one-time payment" as a money grab that would later serve as a vehicle to extort maintenance fees and to enforce switch to a business plan with monthly subscription

"Apparently the "Lifetime" was referring…"

Apparently the "Lifetime" was referring to the download speed, not account length.

Even when closing all lifetime accounts, you could offer some normal way of getting my data saved and downloaded, there is no excuse for the lack of any way of saving down everything in bulk.

This is what this company is offering:
NO download button to restore data
NO option of bulk restoring data from online
NO way to restore from desktop software (its simply stuck at 0% for over 24 hours)
NO human reply at mentioned email address, to help with saving the data.
NO customer support

"Dishonest company -"

WARNING
Zoolz/BigMind/Genie9 sold LIFETIME accounts. You would expect to get at least 10 years for your money. Zoolz simply cancelled all the lifetime accounts with 2 weeks and told customers they must upgrade to an annual business account or their data would be deleted. If a company can renege on an agreement, you would be a FOOL to trust it with your data

"отстой"

отстой! купил когда-то якобы пожизненный аккаунт, через 2 года его закрыли....

"Bait and switch"

Bait and switch. Have you pay for lifetime, then pull the rug out as they cancel your account. Integrity should have resulted in honoring their commitments until home versions are complete and that includes honoring lifetime and stop selling home to focus on business accounts...but no, they cancel. What a rip company this is.

UPDATE - Zoolz response is that they gave refund within 30 days and some refund within one year. So that is supposed to make all those people who purchased lifetime prior to 12 months ago feel better?

"Beware of Scam, worst company"

I paid for a lifetime account with Zoolz. First they decided that they will downgrade my account unless I start paying a fee and now they are shutting down an account that I paid for, Talk about scam. I am looking for others to start a class action law suit unless I get my full refund.

"The company just decided to cancel my…"

The company just decided to cancel my 'lifetime' account because they're either ditching home accounts or you can move to a business tier account. Money-back guarantee was active for 30 days, so I'm at a complete loss.

Also, they will freeze your data and you will have to wait to get it back. So it's not really a reliable solution for hosting anything valuable.

Stay away from them.