"I was a proud owner of one of their lifetime account..."

I was the proud owner of one of their lifetime accounts.

I also received the notice that my account maintenance had expired a while back but I ignored that because I didn't want to "upgrade" to have support. There was no mention of any support fees in the original purchase, I went back and looked.

I didn't get really upset until today where I was given 2 weeks notice to retrieve my data before my lifetime account would be shut down. It was bad enough that they tried to 'upsell' or more realistically de-feature my purchase a while back but now they're flat out cancelling it if I don't upgrade to a new paid business account. I was even able to find active offers on the internet where they're are still selling lifetime deals as of today. They also are only offering partial refunds for people that paid within the last year which means I won't be eligible to get any of my purchase refunded.

"Suppression sans scrupule d'un stockage A VIE"

J'ai acheté un stockage de 2 Teras A VIE. Je viens de recevoir l'information que ce plan allait être purement et simplement supprimé !! Je suis pourtant encore bien vivant et espère tenir le choc quelque temps !!
Bravo pour cette escroquerie et si vous souhaitiez passer chez eux, réfléchissez à 2 fois au professionnalisme de ces gens sans scrupules !

MAJ : Allez bien vous faire feindre avec votre réponse formatée à 2 balles. A VIE ne signifie pas 30 jours !
Soit vous remboursez soit vous êtes des voleurs.

J'espère qu'une class action va être intentée au vu du nombre de personnes escroquées.

"Scam"

Scam. Never trust these "lifetime" plan crap.
My plan was just canceled. no refund nothing.

Dear Valued Customer,
It is with deep regret that we inform you, effective immediately, our consumer service, Zoolz Home, will be discontinued in order to allow us to fully focus on the business and organization cloud backup market.

"Echoing everyone's thoughts"

Echoing everyone's thoughts. This is a scam and abusing the trust of consumers. You took our money under false pretenses promising a lifetime membership, and now you are canceling it without even the decency of admitting wrongdoing. Take your canned reply and shove it. I don't need you to reply to my review with your bu**it answer. I hope you fail miserably in all your future ventures you lying thieves.

"one star for cancelling a Lifetime…"

one star for cancelling a Lifetime contract. Furthermore users have only 2 weeks to download their data. data will be deleted after October 15th 2020. totally disappointing. they still advertise offers for home users on their website even though the email i received today says they will focus on Business users only. stay away from this company.

"Scam"

Scam. Never trust these "lifetime" plan crap.
My plan was just canceled. NO way to properly download everything, no refund nothing.

"Zoolz to users pay more or loose your data"

Zoolz have noticed all lifetime users to pay more or loose your data if this not scam what is it? Because downloading data is getting almost impossible. How do we file lawsuit?

"Zoolz Home gone all sudden"

Zoolz Home will be discontinued. All Zoolz Home users will have 14 days to retrieve their data from the cloud. They will delete all our data and not provide a proper way for us to download it all before that date. So I'm stuck downloading everything manually. Will I be able to finish before the deadline? This is nonsense!

Update 10/1/2020: Zoolz & BigMIND Helpdesk replied my email and it was completely useless. They only provided me a link to instructions how to restore my data off their application and web site. Both of these methods do not work! Restoring from the vault the window is stuck on "Readying files for restore" for the last 24 hours and it does not go anywhere. On my Zoolz online account there is no "download" button like shown in their screenshots after selecting my folders. I'm still stuck with 500GB of data needing to be downloaded before October 15.

Update 10/2/2020: Zoolz support has been ignoring my emails. Very unprofessional business. I'm not able to download any of my files with only 13 days remaining. Frustrating!

"Stopped Lifetime and now offering Lifetime under new brand!!"

Why Zoolz have you launched another 'LIFETIME' service under the brand PolarBackup.com if you are unable to maintain a lifetime service for existing Zoolz customers.

I've checked and it is run by the same person as Zoolz (before you say it is a different company!!)

I would like an explanation (as would others on here I am sure) - Please do not just reply back with the same copy/paste message that you have been doing.

"Just got the email this morning stating…"

Just got the email this morning stating that they are cancelling the Home Service, including "lifetime" contracts although they don't specifically say that, which again to me is deceptive. Personally i think your company should be sued and forced to reimburse everyone who bought a 'lifetime' contract. You sold a product that you are trying to weasel out of the obligations of that contract, first by canceling the maintenance, and now by legal means. I work in IT for a large Telco and make choices of software and providers and I go through the reviews of companies like this to look for these types of things, thats why we don't use software like logmein, teamviewer because of stupid stunts like your doing. You took peoples money now own-up to what you sold them, not just because its not profitable enough. And you better extend that deadline to let people get their data off, your future buisness will probably depend on it.