"Easy to use storefront and great support"

Their support is top-notch, responsive, and empathetic. I especially like the storefronts feature. I spent a lot of time thinking about how much it would cost me to get a developer to add PayStack to my website, but once I learned about storefronts, my life became easier. Now I can easily sell my goods using my storefronts. Thank you, Paystack, for building this tool.

"it does not have a normal login setup…"

it does not have a normal login setup the worst experience that a website should provide for their users. even at the moment I can't login to my account at least your email and password is enough they should update that feature its really necessary.

"Definately the worst Payment Gateway…"

Definately the worst Payment Gateway out there. There support have no idea what they are doing. There platform does not work. I would not recommend them to any merchant. Rather use PayFast especially if you want to integrate with whmcs. Their support will help you and their integration works flawlessly.

"Paystack is completly a big scam"

Paystack is completly a big scam. I created an account that worked without problems and as soon as I received two transactions (666,000NGN + 703,000NGN) and they should be settled in my bank account the next day, I directly received a chargeback email for a client which has never opposed these transactions. The same day I received this email:

Hi Flavie,

I hope you are well. I am with the Business Reviews team at Paystack, and we would like more information on your business.

While conducting a periodic review of your business, we noticed that you did not provide a comprehensive business description to match the products or services that you are receiving payment for. A comprehensive description is required so that we can properly categorize your business in our records.

Please reply to this email with your business description, detailing what you are receiving payments for. Kindly forward us the links to your business's social media pages, active website, or app.



Please note that your payouts are on hold and will only be settled once the business review is completed.

Feel free to reach out if you have any questions.

Warm looks,
"
After sending all the proofs of payment and I rejected the chargebacks, they send me a notification that my account is closed for bogus reasons and that my transactions have been refunded which obviously looks fake. In the evening of the same day, they restore my account but they deleted all the transaction history of my account and they kept the same business which was supposed to be closed.
It's really very clear, it's a scam and I do not recommend this platform.

"The payment gateway…"

The payment gateway is quick but I think they can do more about their services.

"Avoid Paystack if you're a small business"

Before I signed up for Paystack to receive payment, I actually checked here on trust pilot to have an idea of their reputation.

Unfortunately, I was foolish enough to ignore all the bad experiences here. I ignored the red flags!!

Now, I am here to complain too.

Paystack (without warning) removed the option for my business to receive international payments, whereas my business serves the international community.

I got to realize that when I saw failed payment attempts that says "this merchant is not allowed to receive international payment".

I thought it was a joke!

What did I do?

They said I offer virtual card sales and that I've had many failed order attempts.

1. There's no place in their terms and conditions that forbid anyone from offering virtual card.

2. I am not responsible for failed order attempts, in fact, the company is mostly responsible for that because I have had many customers alternatively pay me by Western Union or MoneyGram after failed orders.

Think about that. The Paystack gateway is so poor that 90% of legitimate payments gets rejected.

My only regret is that I really had a high hope in the company and have spent about $9,800 on advertisment, and just as everything is about to come to fruition, they turned off my ability to receive international payment.

Avoid Paystack company if you're not an established brand because if you do, you'll have a sad story to share sooner or later.

Note: I have an outstanding earning that has not been paid. The product was sold since 30th of May, 2023. They've refused to release my payment, despite that it's a download product that has long been delivered to the customer. So, be warned, this company can ruin your business even if you're 100% legitimate

Merchant ID: 628149

"using this was a great mistake"

Have been refunded
Great customer service

"Dear Paystack Support Team,"

Dear Paystack Support Team,

I hope this email finds you well. I am writing to bring your attention to a pending payout in my Paystack account that has been in limbo for the past three days. As a valued user of your platform, I would greatly appreciate your assistance in resolving this matter as soon as possible.

Details of the pending payout:

Account Name:Yusuf Muhammad
Account ID: 992258
Payout Total Amount: 149,120 (e.g., NGN)

I have been relying on the timely receipt of funds to maintain the smooth operation of my business, and the delay in this payout has caused me considerable inconvenience and financial strain. I have reviewed the payout process and ensured that all necessary information and documentation have been provided accurately.

I kindly request that you investigate the reason for the delay and expedite the release of my pending payout. If there are any issues or additional information required from my end, please let me know immediately so that I can provide the necessary assistance.

I understand that unforeseen circumstances can arise, causing delays in processing, but I trust in Paystack's commitment to customer satisfaction and prompt resolution of such matters. Your swift attention to this issue will be highly appreciated.

To facilitate a prompt response, I have attached relevant supporting documents, including transaction records and any other pertinent information.

Thank you for your prompt attention to this matter. I look forward to hearing from you soon and receiving confirmation of the resolution of my pending payout.

Yours sincerely,

The Kings Of Forex

"My advice is don’t ever use pay stack"

My advice is don’t ever use pay stack. They will block your account and claim they have refunded your customers. They are scammers, they will onboard you quickly once payment start coming in they will place your account on hold then ask you to provide proof they will review that proof for days then will come up with stories saying they are not convince with the proof. They go as far as hiring people to give them good reviews anyone can signup here and write something good about them but trust me these guys are heartless. They don’t care if you run into losses, I would have shared a detail info here with proofs to back what am saying but trustpilot might not allow it. Please stay away from paystack it will end up in tears for you don’t fall for the paid review. They know small businesses can’t do nothing to them so they tend to ripp you off. The annoying part is they have two tricks in defrauding their customers 1. They claim they refund your customers and then charge your customers for instance if your customers paid $100 they will refund less 2. They purposely hold your funds for weeks and later come up with excuse saying they are investigating. Dear paystack nothing last forever am sure you will be brought to book soon and you will loose your license soon, a great competitor will arise and knock you off.This is why international investors and buyers avoid Nigerian businesses, how can you defraud your customers ? Is that not pure wickedness. I will leave with this” If you know you run a legit business and you have invested so much on your business please don’t use paystack they will mess you up they are scammers

"Payment Flexibility"

With support for various payment methods, including cards, bank transfers, and mobile money, Paystack ensures I never miss out on sales opportunities. Transactions are processed swiftly, and real-time notifications keep me informed at all times. I highly recommend Paystack for a reliable and efficient payment solution.