"Warning: Paystack's Failure to Honor Payouts and Lack of Accountability"

My encounter with Paystack has been deeply frustrating and financially damaging. As a user of their payment gateway for my VTU website, I recently experienced an unexpected account closure and refund of pending settlements to customers. Despite providing proof of transactions, including the N52,000 payment from my Customer for Airtime and Data Bundles, Paystack has failed to pay out these funds to me.

This failure to honor the payout has resulted in a significant financial loss for my business. It's disheartening to note that I am not the only one facing such issues. Other business owners, like Joseph, who lost over 1 million Naira in pending settlements, have also been affected by Paystack's lack of accountability and failure to fulfill their obligations.

The lack of transparency and communication from Paystack is alarming. Their actions have not only caused financial harm to my business but have also shattered my trust in their service. I strongly caution against using Paystack for your payment processing needs, as they cannot be trusted to follow through on their commitments.

In conclusion, my experience with Paystack highlights their failure to honor payouts and their overall lack of accountability. I hope that by sharing my story, others can avoid the financial losses and frustrations I have endured due to Paystack's negligence.

"Thanks to Chimbundu for the great…"

Thanks to Chimbundu for the great service and assistance in resolving my multiple queries

"Unfair account closure!!! "

I am a Digital marketer, selling E-learning courses on Social media. Paystack had now closed my account a second time. We have a STRICT no refund policy on our website that a customer must tick before purchasing, but the consultant will not reconsider my account, because according to her (UTTER LACK OF KNOWLEDGE) and opinion, we have an Affiliate marketing model, which we don't. We are a community of 12,500 people who would like to use their business, but Edith does not want our business. I am furious and lost a lot of business because of Edith. I do not understand why System.io would integrate their services into their payment gateways when Paystack and Edith are clearly not interested in doing business. Digital Marketing is one of the top 3 paying industries in the world, but my (our money) is not good enough and I get lame, unsupported excuses.

"The most useless customer care service…"

The most useless customer care service ever, no phone contact to call and when you chat them, they don't respond until they make sure you are offline... Useless

"If I see Paystack on an online supplier…"

If I see Paystack on an online supplier I will look for another supplier. The delays are rediculous.

"Reviewing of business everytime I have payout"

My account was reviewed last month when I have payout. I have another payout now, they are still asking me to send my business website and page again. Is this what I will be doing anytime I have payout. My ID is - 395827

"Absolute nightmare working with Paystack!"

Absolute nightmare working with Paystack!

I received some payments from my customers and I shipped them out as they came in. I noticed that my payouts were pending so I sent an email asking what to do to receive my payouts. They asked for proof of delivery which I sent to them then they starting giving me all kinds of excuses on why I couldn't receive my money!

I have delivered to a few customers and the rest it told them to just refund because this is a nightmare. I still have not been paid for the products which I have delivered long ago to my customers which is absurd.

I will not give up till I get my hard earned money which I deserve!

I will gladly change my review once I and my clients receive our hard earned funds.

"Payout issues solved"

I received my funds. Though it was lengthy but as promised I have changed my ratings.

Hoping to have a better experience next time.

It's frustrating to have funds pending yet the business needs it.

"Frustrating Experience with Paystack Payout Delays"

I recently started using Paystack as a payment gateway for my online store, and unfortunately, the experience has been far from satisfactory.

The primary issue revolves around delayed payouts. Despite making a significant number of sales through their payment gateway, Paystack has failed to expedite the payout process. This delay is causing immense frustration not only for me as a business owner but also for my customers who are growing increasingly impatient.

What adds to the frustration is the fact that we were only informed about the need for an extensive review, including the submission of various documents, after significant sales had been made. This lack of upfront communication is not only inconvenient but also impacts our ability to fulfill customer orders promptly.

As a result of these ongoing delays, some customers are expressing their discontent and even threatening legal action against my company and some customers are demanding refunds and applying for chargebacks. This situation is not only damaging to our brand reputation but also places our hard-earned revenue in jeopardy.

While I initially chose Paystack based on recommendations, the current experience has left me questioning the reliability and efficiency of their services. I urge Paystack to address these payout delays promptly and communicate more transparently with their merchants to avoid such frustrating situations in the future.

In summary, the delay in payouts and the subsequent impact on customer satisfaction are severe concerns that need urgent attention from Paystack to ensure a positive and trustworthy relationship with their business partners.

"Paystack is now causing my business to…"

Paystack is now causing my business to collapse for no just course, they have been pending my payout since 21december last year, I have tried to get to customer service through all possible channels on phone call, email, and even through my merchant dashboard but they keep telling me to calm down and thanking me for being patient while nothing is been done to resolve my pending payout of 552,000 naira, Paystack is becoming a nightmare to me and my business, I’m now beginning to sack my employees because I can’t maintain their salaries anymore and my business is fading away gradually, Paystack is a mess