"POOR CUSTOMER SUPPORT"

I ordred from Isinwheel's website and urgently needed to change my order immediately after. However, I was unable to reach anyone by phone despite calling and leaving messages on the day of the order. I also emailed them daily, but the only response I received was that it was too late to cancel. Their website offered no way to modify the order myself. After weeks of going back and forth with this company and FedEx, I was able to get a full refund. This unresponsive customer service wasted valuable time and caused unnecessary stress.

"Bought the small"

Bought the small, portable U1 Ebike from Amazon. Use it to drop cars off within a 2-mile radius of my warehouse as part of my business. I just put the ebike in the trunk, drop off car and ride the ebike back. Very impressed by the solid ride and performance. I am 215 pounds and other than the seat clip slipping from my weight, the bike is flawless. I had a couple of questions during assembly on the weekend and customer service was very responsive and contacted me first thing Monday morning. Bike is as described in the ad. Very happy with this purchase.

"Purchased two ebikes off Amazon from…"

Purchased two ebikes off Amazon from this company. They were supposed to come with helmets that never arrived. I received the bikes and once put together wouldn't stay up. The kick stands had the bikes so upright that they would fall over unless on perfectly level ground with no wind. I reached out to support and they told me to bend the kickstands. I had to pay someone as this was not easy to do. They still didn't send me the helmets. I left a negative review on Amazon and the company reached out to me. I gave them my number and then they proceeded to only call me between 8:30PM-11PM each night until I spoke with them. The person told me that they would refund me $50 and send the helmets IF I removed my review immediately! As the person reached me while I was dealing with an emergency issue at work I told him I didn't have time to speak. The guy said "since I have you on the phone let's discuss this." At that point I hung up on the obnoxious customer servce rep. So they hold the helmets up to get a positive review is garbage!

"Please do not buy from this company!"

Please for the love of God do not buy from this company it is a complete scam ! I bought a scooter and had it about 4 days and wouldn't even charge! I reached out to these people and they sent a new charger out which that didn't work, sent a new battery out which was the wrong one now all of a sudden they say they are out of stock of the scooter batteries and want me to take it to a local repair shop. I'll just chalk this up as a loss

"This bike is great"

This bike is great. It’s well built and lightweight and an absolute blast to ride!Everyone I let ride it comes back with smiles on their faces. Also I had a question and customer service got right back to me and were very helpful and nice. I’ve ridden those big giant heavy e bikes costing 3-4 times more and you can keep them, for the money I’m extremely satisfied!

"Customer service won’t respond"

I bought a scooter and the rear wheel was defective, so the company sent a replacement. However, it was the wrong size. I’ve called and called and sent multiple emails but nobody from the company will respond. Now I have a useless scooter. Beware.

"Customer service sucks"

Customer service sucks. My longboard is still missing and they take weeks to respond. I still have not gotten a replacement after FedEx refunded Isinwheel. Totally trash customer service, very shady.

"First scooter "

I have the S9 MAX.This is my first scooter and I am 78.This scooter exceeds all my expectations.I live in a hilly area and my scooter may slow down but I make up most hills except for the very steep ones.
Since I drive only on paved roads the only thing I would prefer are softer tire.30 kilometres is no problem.The cruise control is excellent,love it.Me choosing the S9MAX was a great choice.

"Great customer service"

Great customer service. Bike was slow getting to us at first then when I reached out to customer service (Nancy) she took care of the issue in a timely manor. Our grandson is inlove with his new bike. He will enjoy this when we are camping. Thanks

"I bought an scooter for Christmas for…"

I bought an scooter for Christmas for my soon after 3 months when Amazon warranty was gone I call Isinwheel store they told me to send email explaining what was happen and I did it after that they help me whit the problem I’m very happy thanks to Jessica and all Isinwheel team