"I’m very happy with my purchase"

I’m very happy with my purchase. The U7 E Bike is a fantastic choice for both casual riders and those looking to tackle more challenging terrains. I highly recommend it to anyone in the market for a new bike.

And I highly recommend their service to anyone who values excellent customer care.

"Very sleek& speedy!!!"

Hey guys, I got the bike to go back and forth to the store without having to walk or take the car. Its better than anything I could have dreamed of. I can get up and down this huge mountain i live on and still have two bars of power left, And I got it up 20.7 mph..this thing is 🔥. It was easy to assemble, I really have no complaints whatsoever. top-tier stuff 👍🏿

"Isinwheel - Very poor quality control and customer service"

I ordered an S10 Plus from Isinwheel directly from their website. The scooter was delivered in about 9 days. After unboxing, I noticed the rear tire was flat. I attempted to inflate with a bike pump and then a compressor (using a valve extender) and it would not inflate. Probably a large hole in the tube or a separated stem.

I then noticed that it appears the scooter had been ridden previously. While there wasn't a lot of wear, it was evident that it had been ridden as the tires were dirty and the base had footprints.

Isinwheel advertises a toll-free number as well as an email. I attempted to reach them via phone and the message was basically, "we don't answer the phone because we are short-staffed". There is no way to leave a message. They go on to ask that you send an email to their designated email. I have sent emails over the past three days and have yet to get a reply. This is unacceptable given that they don't take direct phone calls.

I now have a "used" scooter with a flat tire and am waiting for them to respond. I was optimistic about their products, but this optimism was ruined given their poor quality control and lack of customer service.

"Isinwheel S10 Plus"

Nancy from isinwheel was great to work with. I ordered a S10Plus scooter and it works great. Overall very happy with the scooter and customer service. Thank you for a great product.

"The V10 is a great board smooth and…"

The V10 is a great board smooth and fast and can climb steep hills with ease!
And I had a couple minor issues and Isinwheel took care of them. They stand by their product!! Very cool!!

"Good service to the point answers"

Good service to the point answers, just that they might take like 2-3 days to reply

"genuinely were such nice people."

genuinely were such nice people.
i recently broke my remote by falling(death wobbles) and they gave a new one for free :D they were so kinda and patient. just genuinely 10/10 people. thank you guys for being such an amazing cool people :D

"Very disappointed"

Very disappointed. Handlebar stem lock bolt was not included with my bike. I have a requewst in with Isenwheel but I am really unhappy.

"I recently purchased three scooters…"

I recently purchased three scooters from isinwheel and I am very happy with them. I got the S9 pro, S9 max and the GT2 scooters. However the GT2 scooter the one I I use to commute back and forth to work had broke in half as I was going to work on me. So I emailed the company and explained what had happend and to my surprise they had made contact with me in a reasonable time and gave me a new scooter to replace the one that broke with no hesitation. So far I am way please with all scooters that I have purchased. Great buy for my money for sure

"I was able to get a quick response to…"

I was able to get a quick response to my inquires and I am very happy with the board I puchased.