"Very poor experience "

As others have said, the shop holds very little stock and has to order in. Full payment is taken upfront but you then wait weeks for delivery, unless like me you end up cancelling. No idea how long the refund will take.

Repairs are also slow. My watch winder went away for seven months and never came back. I was eventually offered a replacement after threatening to start a court claim. The replacement was scuffed and scratched all over so I rejected it. The refund took a further 10 days.

Phones are not answered quickly, sometimes not at all. There is just no sense of urgency with anything, other than taking your money. There are better businesses out there, in my opinion.

"Great Customer Service"

Went into the Chester store with the intention of buying a Fope bracelet. Lizzie Yoxall served us and my wife and I were most impressed with her product knowledge and the attention she gave to us. Overall a great customer experience.

"I ordered a watch from this company on…"

I ordered a watch from this company on the 20th August which I paid in full as they said it would be a 2 week delivery time which I agreed to. After.phoning them every week after that for 12 weeks and not receiving any updates I eventually cancelled the order when they told me i wouldnt be reciving rhe watch before Christmas. They then messed me around for nearly 3 weeks before they finally returned my money. Terrible customer service so wouldn't use again.

"Ordered a bracelet last week"

Ordered a bracelet last week, got the order confirmation right away. Nothing since. No processing, shipping, tracking email (the tracking on the order confirmation email doesn't work). I have emailed twice asking for information, no return email

"No priority and poor communication on a delayed Tissot watch order."

I ordered a Tissot T-My Lady watch online from the company on the 18th November, 2024, and was led to believe it would be delivered in 2 to 3 weeks, in time for Christmas. It was to be a present.
After 2 and a half weeks I emailed Sales to check the order would be here in time and although it had not arrived yet I was assured by Leah in Order Management that the order was being treated as a matter of urgency and that it would arrive before Christmas.

I heard nothing for the next week so I emailed again. No response. I left it a few days, phoned again and spoke to Leah. Again I was reassured it would arrive in time although it was still at the manufacturer. Yesterday after a further week I rang Sales who left a message for Leah to contact me. She didn't. Today I rang Sales again and was put through to someone else in Order Management. The watch still hadn't arrived so I cancelled the order and placed a replacement order for the same watch with Tissot directly, for delivery in 2 to 4 working days.

"Pay attention to the negative reviews"

Like other negative reviews I discovered that they don't keep any stock, get order from the manufacturer when you place your order. They're advertised delivery times are once they receive the stock not from when you place the order. After chasing my order and getting nothing but false promises I am finally getting a refund after threatening to open a charge back either my bank.

They are basically just a drop shipping company that don't hold stock.

"Terrible Seller and Customer Service!"

I had a very disappointing experience with this seller and do not recommend them at all. I placed an order almost a month ago for an item that was out of stock, and they kept promising it would be delivered before Christmas. However, it never arrived! In fact, the item wasn’t even shipped from the manufacturer.

I had to repeatedly chase them for updates via WhatsApp and email, which was incredibly frustrating. They are unreliable and do not seem to care about their customers. They don’t even deserve one star! Don’t waste your time with them!

"Avoid very rude online staff"

Avoid very rude online staff. Read from a script with same excuse.
Ordered a watch in stock with delivery of with 14 days.
5 weeks later and nine phone calls repeatedly told I would receive it the same week.
Never did. Had the phone put down on me. Told wrong names of staff. Then no evidence of who I spoke to. After five weeks of promises I’ve had to cancel. Told that my refund will not be processed for 14 days. Avoid joke of a company.

"Very efficient service"

Very efficient service

"Eternity ring "

I purchased an eternity ring for my partner. The parcel arrived promptly & everything was wrapped with care. I also had a free gift choice, I chose the travel jewellery case. Perfect.