"Purchase of Garmin Fenix 8"

I recently bought a new Garmin Fenix 8, with a leather strap from C W Sellors, and the experience, as always, been excellent. Harriet helped with the purchase and would definitely like to thank him for his service, prompt response and patiently answering all my questions. This is the second watch from them and would highly recommend. Great price and personalized service!

"Watch received. Communication Horrendous"

I ordered a watch in July, expecting a quick delivery naively, I didn't see anything online saying not in stock just that it was available to order - maybe stupid of me to not dig deeper into this and just took the "available to order" as, in stock.

6 months later I have now received the watch and it is in perfect condition, to make clear nothing is wrong with the watch. My biggest complaint is the horrendous communication. I emailed at the start of every month just to check if there was any update from manufacturer or anything of which they stopped responding to after month 2. I then started to phone once a month where they did answer and confirm they would keep me updated - they didn't. I eventually stopped trying to communicate and just hoped that something would eventually come through.

I also ordered a watch winder with the purchase but upon delivery today I see it's been scored off. I've not had any word to explain why, if it has been missed, if they now don't have them in stock, or if it has simply been removed for whatever reason.

Suppose I'll be sending another email.

"Disgraceful scammers"

Oh my word... what a disgrace of a company. Ordered a Tissot watch 4th Dec for a Christmas present.. still not here today. I have called numerous times and emailed. They have stopped replying. Their phone line just rings out now. Starting to suspect they have a cashflow problem and are using all of our money to dig themself out of a hole without delivering our goods. I just managed to get through and told them I wanted to cancel. The man told me I can choose any other watch they have in stock and even if it is more expensive, he will do a deal. I said 'no, that's the exact watch I want' and he said 'Ok it will take 14 working days for a refund - if you would like to treat yourself to anything in that time then let us know and we will do you a deal' - how ridiculous?! Holding on to my money for that amount of time and then expecting me to use my own money as store credit. Anyway, if I don't get a refund in 14 days, I will be doing a chargeback with the bank. I have found the same watch in stock with Beaverbrooks for next day delivery. Also on John Lewis. AVOID THIS COMPANY AT ALL COSTS.

"Read the bad reviews before you order!"

Like all the other 1 star reviews I would give them 0 but it's not an option. They happily took my money at the start of the month but still don't have what I paid for. They're costumer service is shocking, have asked repeatedly over the last week for a refund as it was meant to be a Christmas present and they either don't reply or completely ignore my question asking me to chose a different item (which probably wouldn't be available either). Still waiting for a refund I'm guessing they're going to drag it for a few more weeks.

"Good website"

Good website, polite and helpful when contacted by phone. Will shop again with them.

"BEWARE!!"

BEWARE!!! I ordered a £600 bracelet having been led to believe it was in stock... only to find days later that it wasn't. They took my money immediately yet take 14 days to refund so I've been left unable to purchase the present that I wanted to in time for Christmas. CUSTOMER SERVICES ARE POLITE BUT HELPLESS.

"Awfull experience would not use this…"

Awfull experience would not use this company waited over a month for jewellery item,my order given to another customer I was not not told this until I queried delay. Lack of communication, I had to make at least 6 phone calls, peoples said they would get back to me with more information they didn’t .

"Took payment 6 months ago and STILL not delivered and refusing to respond"

Ordered an item for a friend over 6 months ago now. The item has still not delivered. I have chased this several times and been ignored. Unfortunately read the reviews and seen this appears to be a regular occurrence of selling items they dont have in stock and then failing to deliver, refusing to engage or process a refund.

Read the 1 star reviews before making any purchases with this company, especially last minute Christmas purchases. What a pain in the arse and a waste of time having to chase them, request a charge back by my bank and filing a report with trading standards.

I will never ever shop with this company again. Dreadful.

"Very helpful lady at the end of the…"

Very helpful lady at the end of the phone and a pleasure to use the company

"AVOID - Buy else where if you wish to receive your order"

Having used this company before I did not expect to have a problem, how wrong was I!
Over a month later I have still not received my order and cannot get a straight answer on when I will receive my order if ever, lots of false promises! It is hard to communicate with this company as the department that deal with outstanding orders rarely answer the phone or reply to your email.
I currently have no idea on where I stand with my order or a refund.