"Product arrived promptly exactly as…"

Product arrived promptly exactly as described

"Great all round experience, and fantastic customer service team"

I have purchased a few times from this company and have always experienced a great all-round service.
On this occasion, there was a delay in receiving my order due to an issue at the Brand supplier end.

I was kept informed of developments throughout, but I also called up regularly just to check. It was always a pleasure to talk to the customer service team - nothing was too much trouble for them, and it was easy to contact them. All of them were polite, professional, efficient and very friendly.

It was a pleasure to receive my order in the post, which was safely packaged, and I was informed it was on the way. And the items matched the description and online photographs.

"First class service! "

This was the first time I had dealt with CW Sellors and it was a great experience with the personal treatment I received from Jack. Once we settled on the earrings I wanted to order he made everything so easy - keeping me up to date with the progress of my order as the earrings were being made in Italy.

"Very nice and good price"

Very nice and good price

"It took 15 weeks for my order to…"

It took 15 weeks for my order to arrive. I understand the maker had entered into administration (although this wasn’t told to me until after approx 13 weeks). I had to continually message for an update, there were only a few occasions when they reached out to me. I found the customer service to be below par and would hesitate to order from this site again. Whilst it was out of their hands what happened with the administration of Shaun Leane, I expected the customer service dept to reach out far more than they did. I felt like I was chasing them for most of the time

"Beautiful earrings!!"

Such an easy transaction. Easy to navigate the website. Pretty fast delivery and excellent earrings. I love them.

"Jeweller of the year"

C W Sellors is always my jeweller of choice. Highly recommended.

"We had a good price for a necklace for…"

We had a good price for a necklace for our daughters birthday. It was delivered on time and was packaged with care. Very happy with the necklace.

"Interesting designer jewellery "

Had a pleasant afternoon in the Bakewell store selecting a necklace. Sam was very helpful and there was a good selection of designer pieces.

"Delivered as promised"

Delivered as promised. Good customer communication.