"Flawless service"

My order for a Laco Aachen 42 was placed on Sunday and arrived at noon on the Tuesday, and was a great price.

I had been weighing up whether to buy that particular watch for a while and am not disappointed.

All round a great experience, and thanks to Aaron a smooth despatch process.

"Great company"

Great company. They had lots of choice, the website was easy to use and customer support were second to none. Would definitely buy again from this shop. Thank you

"A good selection of Georg Jensen…"

A good selection of Georg Jensen jewellery, I was offered a good price with the price match promise so I ordered a necklace and it arrived the following day, excellent customer service. My first choice when I’m ordering again.

"Great service"

Great service. Very efficient and delivered on time. Small issue with delivery which was sorted very quickly with no cost to me.

"Great price and fast service"

Great price and fast service. Thank you

"Pleasure to deal with"

Pleasure to deal with. I recently bought a second matching piece of jewellery and the whole process from start to finish was first class, with a discount thrown in! Package arrived on time and very well presented. Can’t fault them.

"Excellent customer service with easy…"

Excellent customer service with easy delivery, with an excellent selection of the brand I was looking for. Even better my order came with a delicious box of chocolates. Thank you :)

"AVOID!! RETURNS period 14 days! "

AVOID!!! Bought a bracelet for my partners 30th, was told it was in stock and be delivered in 2 weeks. Never delivered, no update. Emailed the company said they were having difficulty sourcing the bracelet. The birthday had passed by this point. Offered and alternative more expensive bracelet and they agreed to offer the same price. New item delivered, quickly. Item in person was not as I thought. Contacted them to return product 15 days later, well within the 30 days return advertised on their website. Told by customer service buried in the T&Cs if item is discounted which pretty much every item is on their website - the return period in 14 days. Be warned. Told they will not offere refund, 14 days is the bare minimum for a company to offer.

"Excellent price for Clogau piece"

Excellent price for Clogau piece.
There was a delay in delivery which my first email was responded to promptly. Following this and an extended delay 2 further emails went unacknowledged. I then spoke to Jack who found the problem and I finally received the piece 2 weeks later.
It was for a friendspecial birthday and she was delighted!

"NEVER buy from them! ZERO star if I could!!"

Placed an order with them in Dec, two weeks later received an email to say they were expecting the item in stock in next week or so (even though when I placed the order, it stated in stock). Made several chase up calls, giving different proposed dates, eventually received the item over a month after the order was placed. The item looked very poor quality, nothing like the other clogau items I have, rung them and spoke to lady that agreed the quality was on the poor side and returned the item immediately. They received my return 3 days later and received an email of my returned item and that for me to expect a phone call from one of their members of the team. 4 days later nothing, so I rang for them to try and discourage me from having a refund, to which I demand refused and asked for a refund and lady stated she would start the process and to expect it within 3-5 working days. Week later not refund received, so I chased up with a phone call, for the guy to say there was no record of my call or refund in process. He said he would initiate the refund and to wait 3-5 working days, to which I refused and demanded a CHAPS same day clearance payment, to which I was put on hold and he had confirmation from his payments team to confirm they would action this and he would send me a confirmation email of this, nothing! Thankfully I made purchase via my credit card, which have started an investigation, month later after returning my item still no returned money! Disappointing customer service from the start!