"Just purchased a flip for my…"

Just purchased a flip for my mother-in-law and after 45 minutes of setting up via phone customer service, she kept saying both of our cards we were trying to use both showed up as fraudulent!! Called our bank, she put in the wrong exp date 3 times on one card and the other showed it went through but for some reason she reversed it out 3 times with it saying the same thing! Funny thing is that it went through the first time according to my bank! Taking phone back and will use a different company now. What a pain!!

"Customer Service is awesome"

Customer Service is awesome! I would say that some seniors like my dad should stay with the flip phone and not have a touch device. My dad has trouble swiping up to get to the home screen. The smart phone serves me well, but too many apps stay open, and I have to use the task manager to close applications. Still, great service, and great simple interface.

"Great Call Smart Phone not too smart"

My mom was having trouble navigating her iPhone and bought a Jitterbug flip phone to replace it December 2017. Within the course of 6 months we were on her 3rd phone due to the other two failing. This third phone’s caller ID feature would not work, and with all of the spam callers calling, she was very frustrated. Great Call kindly upgraded her to a Smart Phone 2, saying it had stronger service. But it has less coverage than the flip phone. Mom has to go to her porch in order to get service on her phone.

The phone has no features to block spam phone calls. The phone has no features to block spam texts. I feel this should be very important to include in this day and age. How many times has she called me to say she asked the kind lady from the SS office who needed to verify her number so she wouldn’t be arrested my number because I handle her business affairs.

The phone overall is clumsy for Mom to use and very slow to load pages. Often voicemails won’t even play beyond the first one or two seconds. She has no use for Bluetooth features so we turn it off. However it automatically is turned back on upon a reboot of the phone.

The Great Call app for the phone is a joke. It supposedly will let me know when Mom is “out and about” but it is very inaccurate. I’m currently visiting my mom and last night at 1:00 AM I was notified she was at her doctor’s office; she wasn’t. She was in bed asleep. Numerous exchanges with a courteous customer service rep by email have offered no solutions at all.

All but two of the many customer reps with whom I’ve spoken have been great. Unfortunately, the product lags far behind what it should produce. Sadly, this is the best phone I have been able to find for my 85 year old mom, who two years ago was diagnosed with Alzheimer’s. Anyone else have better success with another company?

"Poor Customer Service The phone is easy to use & I like the…"

The phone is easy to use & I like the ease of taking pictures.
The Customer Service is almost non-existent. I had a problem & contacted Great Call. The representative asked if I had read the handbook and/or watched the videos. They talked to me a little bit but then referred me to a service that I would have to pay for.
Another time I e-mailed a question about use in Canada & did not get any reply. I am ready to change to another service.

"Would rate a zero"

Would rate a zero, takes advantage of the elderly! Company should be ashamed of themselves.

"I would rate 0 stars if I could"

I would rate 0 stars if I could. We bought this phone thinking it be a great fit for my senior father. I am his caregiver and POA , they entered the wrong expiration For the card on the account. They constantly called to ask why. Once we figured it out they would not fix it. I can not make this up. The customer service is the worst I have ever experienced. They are sarcastic and clearly do not want to solve problems they created. I wish we had never got him this service. Beware anyone who wants to try it. They could NOT pay me to deal with their drama. They do NOT care about seniors.

"I ordered a phone for my dad"

I ordered a phone for my dad. the phones are made really cheap. they don't have a phone log so you can look up a number that called you. also the speaker isnt any louder than the regular phones. Also when I requested to send the phone back they told me they don't provide return labels. He is on Social security as is most of there customers and they can't provide a return label. Horrible.

"Terrible customer service"

This company has terrible reviews so buyer beware. I am writing this review for my 96 year old Mother and her terrible experience with Jitterbug and Great Call. The phone itself is not user friendly for the elderly. As far as Great Call we keep canceling the service and they continue to bill my Mother. She has not used the phone or the service for two years. Trying to cancel the service by phone does not work. The representatives are rude. We are going to put the cancellation in writing and certify the letter to try and stop the billing. Shouldn’t be this difficult to cancel a service.

"We purchased a Great Call Jitterbug…"

We purchased a Great Call Jitterbug phone for my 92 yr old mother-in- law last year. After reading the reviews it seemed like it would meet her criteria for an east to use flip phone with great coverage (Verizon). Coverage is not my issue with Great Call it is that customer service as it related to software issues is my beef. We had two software issues in the last year . 1st the voice activation feature to pull up a stored contact list didnt work for more than 3 months. Now it seems that any pictures sent with texts sporadically arrive to this phone. Great Call is aware of this issue and has been for two months. They do not know when it will be fixed according to customer service. Come on Great Call- really software issues with no notice that goes on for months....not acceptable.

"Several issues"

My elderly family member ordered this Jitterbug flip phone. She likes its display and ease of use but there are several issues. First they quoted her $15 per month but its really $22 after taxes. The 5 star emergency button costs extra to activate. When it is plugged in and charging it beeps so loud the whole time she cannot sleep at night. She called about the beeping and was told to turn sound off while charging- not a good solution for a forgetful senior. She gets random spam text messages on brand new phone number that cost.10 each.