"Company and customer service sucks!"

10 days to I had to deal with this pathetic
excuse for a company. To change number over jo one could figure our why. The day I called and cancelled service miraculously turned on and I now have a $56.48 bill because through the time no one in there call center could figure anything out they had me turn the phone on to do this or that. Customer service sucks they talk down to you when you disagree with them. WOULD NEVER RECOMMEND THIS CONPANY YO ANYONE, EVER!!!

"Not a "Great" Company"

This company and its phone are probably the worst on the market for seniors, or anyone who is considering them. We've had two Jitterbug Smart phones since 2017. The first phone lasted a year, then just died. So, we called and asked if there were any discounts on new phones and they gave us a hefty discount on a Smart 2. 97 days later it gave us a message that it was "Corrupted". GreatCall said it was 7 days out of warranty so they could not provide another phone unless we purchased another. All the so-called technical help would not get the phone working again. 97 days!!!
To top it off, because we cancelled the account only days after making a payment, they do not provide a credit for the 20+ days we have left in the payment period (you pay ahead for future service, not for past service). So, crappy phones and they steal your money if you cancel. Not a "Great" company.

"I like it...I really, really like it!"

The Jitterbug Smart2 phone has been great during the week I've had it. In my initial call to discuss the phone and the Lively Mobile system I got a sales representative who was so irritating I hung up on her. HOWEVER, after that, every support representative has been terrific. I've used their one-on-one help several times and have gotten 5-star service. The phone itself has passed expectations. It's menus are clear, well-labeled, and very logical. There are some decisions to be made in the background (like in phone settings) that are a little confusing simply because, well, it's technology. GreatCall has done a good job, however, writing short blurbs to explain most of them. The phone is not overloaded with bloatware. The apps were already up-to-date when I got the phone and I didn't have to spend a couple hours updating them before I could use it. For me, the voice typing is important because of limited use of hands. This phone's voice typing has been really, really good, even when I use uncommon words. One weakness originally was the camera button was too hard to press, resulting is blurred pictures. The support rep updated something and it seems to be doing well now. It could use a little more camera stabilization though. Pictures are satisfactory for me, but if someone is a photo perfectionist, they are not the same quality you would find on an Iphone or Samsung that costs hundreds of dollars. I'm very happy with this phone because I can understand it, so I'll use it.

"I have only had my smart phone for a…"

I have only had my smart phone for a week but it seems easy to use, although have not used a few of the functions. I did have to call Great Call for help getting it to accept my wi-fi in my home - they walked me through it and works great now. I do like to size and feel of it and very readable letters and numbers.

".Just so you all know I Love my…"

.Just so you all know I Love my jitterbug smart 2 phone!!!!....I hear from older people saying on the cell phones they have that they can't get to their Text messages, they have a problem finding things. Not with the jitterbug smart 2. It is all right there on the Home page!! It is really easy to use.It takes Great pictures. Great Call has different plans to chose from to fit your budget. They have a per motion going on right now that you get the first month Free!! You can go to greatcall.com and check it out for yourself. All the information you need is right there. You also get a Free car charger for your phone worth $25. How cool is that? You all have a great day & it's a great day to check out Great Call. 😀📞If you call Great Call tell them Rosie sent you. Thank you!!

"more and better than expected"

The phone and related service more than meet my expectations. I had some experience with other smart phones but find this one cheaper, much easier to operate and have yet to see any loss of capacities I had with other phones.

"Customer Service"

My comments are not concerning the benefits or operational qualities of the Flip phone. It is about the quality of GreatCall customer service. The ordering and delivery of the phone was very good, better than I expected and the Gentleman that handled my initial ordering, named Charles was extremely thorough and pleasant. My problem started when, after setting up the phone it didn't work in that the outgoing voice was garbeled. Using the phone we called GreatCall service and was told that they couldn't understand us. Using another phone we called back and was told that some of the phones shipped out of the warehouse was defective and it would take 3-7 days to fix the problem. After several days I called back and was told that it would take 3-10 days to fix. Admittedly I am a very impatient person, so after a couple more days without rectifying the problem I called and told them to cancel my order and requested a return authorization. Directions for return was given and at a cost of $10.00+ I returned they unit as received. When GreatCall made the refund to my Credit Card they deducted a restocking charge of $11.00. My displeasure lies in the fact that they charged me to return a product that never worked and was advertised as having a 30 day return policy. BEWARE

"The Jitterbug Flip Phone is all I need"

The Jitterbug Flip Phone is all I need! I grew tired of the "new and improved" phones available at convenience stores -- "New" does not make life easier! And I need "easy!" I will never go back to the convenience store phones. I breathed a sigh of relief when I saw the Big Buttons and Easy-to-Read display. The Jitterbug Flip Phone creators obviously incorporated consumer input into their design. I was most impressed by the fact that the screen often displayed the answers to my questions before I even asked them myself! I am 70 years old and don't need "the latest and greatest" technology. "Simple" is brilliant! Thank you.

"The Jitterbug Smart phone is truly a Godsend"

The Jitterbug Smart phone is truly a product that delivers what it promises. My mother is not tech savvy at all. She has had regular smart phones in the past and quickly became frustrated with them. The Jitterbug smart phone is a Godsend. She was quickly able to master its use and has more confidence in her level of independence!
The folks at the Great Call call center are helpful and very professional as well. Great experience!

"With my old carrier"

With my old carrier, every "upgrade" was a massive learning experience! Dial-tones became ring-tones, then, later, alerts or something else. Getting from one function to another was an ever changing litany of more buttons to click with never an explanation.