"Excellent!"

Great rates, fair transactions especially during COVID-19 pandemic.

"Excellent Service, positive experience"

Seen some bad reviews on here but I can’t complain about Flysharp during the Pandemic at all. Every time I have rang the customer line I have got through immediately and the staff have been polite, courteous and professional. They have chased Virgin Atlantic who have been slow at processing and accurately informed me throughout. Today I have received a full refund back to my credit card. Good experience during difficult times, can’t fault the service received and would use Flysharp again without hesitation.

"Great support through the pandemic"

Great service. I was particularly impressed with the waiver of fees to support their customers through the effects of the pandemic. With their help - I am happy to have received a full refund for a holiday that never happened. I would definitely book with them again

"Absolutely appalling customer service"

Absolutely appalling customer service. Do not use this company!

"Great customer service"

Sorted out my refund for business class flights worth well over £3500. Handles everything professionally and prompt replies. Only issue was the airline itself on dealing with refunds !

"Poor service"

Poor service. Booked my holiday to go South Korea via Flysharp and Finnair changed my flight which meant I wouldn’t be able to get the connecting flights home. They confirmed I am able to get a refund and Flysharp have apparently sent off an application in May this year. My sister had received her refund with a different agency today and only submitted her claim a few weeks ago yet mine had been submitted since May 29th. Claim now raised with my credit card provider. Flysharp’s customer service is awful and I will not be using them again nor will I recommend them.

Update - Flysharp tried to get my review removed of Trustpilot because they don’t think I’ve had a genuine buying experience. Awful customer experience as a whole, still no refund provided and it’s been months. Do not use.

"First Class Service"

I booked a flight to Vancouver with Flysharp prior to the Covid lockdown, this process was very easy and without issues and, a very good price. Sadly my flight was cancelled and Flysharp communicated the situation and advised me a refund of the full fare was due and would be paid within 7 - 10 days. Fully expecting a long delay in the receiving the refund, I was pleased to find it was fully paid within 5 days. The Flysharp staff were very professional and courteous throughout all dealings and I would have no hesitation in recommending this organisation.

"Marvin is really good agent .Excellent…"

Marvin is really good agent .Excellent service. Help me alot .Really helpfull highly recommend.

"Great service"

Great service during such a difficult (Covid 19) time.

"Phone manner not the best but you did get answers"

I had to phone about 3 times to check on my flight going to a country that we could not travel to. I would not say they are the friendliest on the phone, just matter of fact, but I did receive a full refund as my flight was cancelled in a timely manner.