"Dishonest travel agent"

Had been waiting for my refund over 2 months now. Can’t wait any longer. They keep promising they will refund but that never happened. I don’t trust them anymore especially after reading all these bad reviews

"I'm giving a big 0 to vayama"

I'm giving a big 0 to vayama. They won't respond to emails on time and they lied to me during the covid 19 period where they told me in March 25th that they had sent the cancellation request to swiss airline and when I talked to the airline in that was not the case.shame on them for even during these unprecedented times they are trying to take advantage of people

"Atendimento"

Nao consigo entrar em contato e tive pessimo suporte

"This company is worthless"

This company is worthless. When you book you don't get an immediate confirmation like other booking sites. It takes 12 hours to get a confirmation. Their process is antiquated. Then when you have a problem such as a cancelled flight, or a decision to cancel within 24 hours, they try to charge you change fees despite DOT guidelines which says you are entitled to a refund with no fees. You have to fight with them. I sent them links about DOT law to prove my point. Bad process, dishonest people. Book directly with the airline itself and save yourself a por of grief

"I would like to give 0 to vayama."

I would like to give 0 to vayama.
I paid the compensation fee for the cancellation and the airline cancelled my flight. I never got email response regarding to the cancellation refund from vayama, except the formal automatic message response. So I had to request the dispute to my card company and finally got refund but not the booking fee and any compensation.

"DO NOT BOOK THROUGH VAYAMA"

My flight was scheduled 4/15/2020 and was canceled by the airline 4/13/2020. The airline contacted me and issued a refund to Vayama. Vayama contact phone is not manned and they do not respond to emails. I have submitted multiple requests with no response. Vayama has my money and will not return it.

"This would be a BIG 0 stars- FRAUDULENT COMPANY"

This would be a BIG 0 stars if it could be. I have also had the exact same problems with Vayama regarding refund due to COVID. I did dispute it with my credit card. As a result Travix (parent company in the Netherlands) sent a response (form letter) to my credit card company indicating there was not a refund issued from Turkish Airlines (which I have an email indicating the refund was made in their end. He indicated there was a voucher and listed the number. It’s a voucher that was never seen by more or communicated to me. It ALSO DOES NOT SAY WHO ISSUED. Was it Vayama or the airlines or Travix? No one knows and there is no way of using a voucher as a part of payment for any of the three companies. My credit card canceled the dispute so now I have it back on my CC. I have a “unknown voucher” for no set dollar amount to be used NOWHERE ! Been waiting since March 14 th.

"Vayama is a scam!!"

Vayama is a scam! We requested for cancellation because we are NOT flying anymore due to covid19! No emails or updates at all!! Never book on this website! Emirates cannot help us because we booked with vayama!! Rating is zero! Return our money! It's May 20 now and our flight is coming on June 4. So what do they expect us to do???!!!

"Vayama: "Still Waiting!""

On April 5th, 2020, I received an email from Vayama notifying me that Aeroflot had cancelled my r/t flight from Los Angeles to Moscow. Since this was an involuntary cancellation and Aeroflot had suspended all flights from LAX, I was due a refund. Vayama instructed me to do nothing and not to contact them as they would be the ones initiating the refund request. However, 1 month later, I still had not received my refund so I sent Vayama an email asking why. Immediately, I received the same impersonal automated reply telling me to do nothing and that it may be weeks before I received a refund. The Department of Transportation rules for all airlines flying in or out of the United States in regards to tickets purchased by credit card, is very clear and that all travel agencies or airline ticket agents must refund the full amount of the ticket price, including any associated add-on fees within 7 days. Since the COVID-19 Pandemic, the DOP has publicly further clarified that those rules are still in effect and that neither the airline nor the travel agent may modify this. I spoke with Aeroflot's main office in Moscow who told me that Vayama must initiate the refund request since my purchase was done through Vayama. They also gave me a direct contact to an Aeroflot rep in Los Angeles who told me they have no record of Vayama ever initiating that refund request. Therefore she was unable to process my refund and could only offer me a travel certificate good for future travel on Aeroflot which I declined. She encouraged me to contact Vayama again to request my refund. The Aeroflot rep also told me that is a very simple process on the part of Vayama and that it only takes a few seconds to make the request. To date, I have not received a response from Vayama nor has my credit card been debited with the refund. Due to the circumstances arising from the pandemic, I have been patient and understanding but 6 weeks and counting is a lot more than 1 week. I am very disappointed at Vayama's lack of service to me especially since I even purchased their optional "service" package.

"No customer rep when you need to confirm"

I booked flight for June in Jan with transit. One of the transit flight was canceled by THE AIRLINE itself so I can't even go if I want to and with restrictions in a lot countries, I decided to cancel. I just needed the refund as the airline can't provide the service any longer. Email 2 times with phone number provided. Second time added the note to call back for confirmation. Received automatic response via email and no customer rep call back. Sounds like a company you want to do business with??? Avoid this kind of company where they don't care about letting you the status of your inquiry.