"Trip to Bali during Covid19"

I booked with vayama for a trip to bali via Singapore airlines late in 2019. When things started getting cancelled due to covid19 and reading all the reviews for vayama via social media I was scared I wasn't going to get my money back. My flight was for April 4th and was cancelled by the airline, so I sent an email requesting the refund and I'd be happy to book again in the future on March 31st with all my booking information, I received a response on April 1 that the refund process had begun. My refund finally came through a month later on the first week of May.

I hope this helps put some people at ease in getting refunded.

"Please do not use vayama for booking…"

Please do not use vayama for booking your flights. Customer service is zero. Since March have been trying to reach them view email to no avail . Concerning my flight that was cancelled due to COVID19. They would not respond to emails.

"I have had the same extremely…"

I have had the same extremely frustrating experiences with Vayama as most of you. As of now, if I could give a 0 rating, I would. However, in the interests of helping out the community, I will say that I took Victor's advice and wrote a detailed and emphatic e-mail to the 3 executives whose e-mail addresses were listed in his post. Within an hour, I received a phone call from a Vayama rep in their Amsterdam office with an apology and a promise that I would receive a refund as soon as they received it from the airline. (I checked directly with the airline, and confirmed that no refund had yet been processed.) Obviously, we'll see whether Vayama honors this commitment (if so, their rating could increase!), but sending the e-mail at least got me the chance to talk in person to am actual person, obtain information, and get some promises from Vayama personnel that, if they end up bailing, I can try to enforce later either with Kayak, my credit card company or in court. Good luck to all!

"NO REFUND ISSUED! AVOID VAYAMA!"

On Jan. 2 I booked a family trip to Japan through Kayak.com. Then Covid-19 happened and I called Vayama to cancel my flights on March 11. I was assured that I would receive a refund within 30-45 days. When no refund arrived, I called Vayama on May 6 to inquire and was told that the refund had been processed. After checking with my credit card, a refund was NOT issued. I called right back and was assured that the refund would be issued by the end of the week. I checked my credit card today and STILL NO REFUND. So today I called and waited for a long time. When I finally get through to an agent, after I gave my booking number, THEY HUNG UP ON ME! Next phone call is to my credit card. Hopefully they'll be able to refund over $3K of money wasted on Vayama.

"Hace un año que estoy esperando el…"

Hace un año que estoy esperando el reembolso de mi vuelo, y nada...

"Bad experience"

I bought tickets to travel in April. Fly was canceled. Air Canada told me I have to go through them to get my money back.
I have e-mailed several times no response. I Phoned them, they are not taking calls.

"Not refund the money back!!!"

Me and my friends brought the tickets from Bankgkok to Korea. But due to the covid 19 the flight was canceled. I have contact the VAYAMA
Including the email from the airport line. They agree yo refund our money back . This happened in March 2020 till now we still no received our refund. Plus they not responded our email.
Please everyone, don’t Buy any ticket from them.
Sincerely.

"No consigo contactar con Vayama"

No consigo contactar con Vayama, no respoden al teléfono y por email te envían un respuesta automática, estoy a la espera de la devolución del importe de un vuelo que se ha cancelado y nadie me responde. Lamentable.

"*****WARNING, DO NOT USE VAYAMA ******"

They are not a reputable company, they are not regulated. I am surprised they have not closed down. They should not be allowed to trade in the western market. I don’t understand why these companies are not regulated

"Worst customer service I have ever seen in my life"

Worst customer service ever.

Stay away from them as much as possible.

Booked a ticket through them (Turkish aiways) and the ticket got cancelled by the airline due to covid 19 travel bans. It's been 2 months now since the cancellation date and I am still waiting my refund.

Spoke with turkish airlines and they have already processed my return to vayama (a month ago). But all I got from vayama were some useless junk copy paste email 'dont contact us we will refund your amount but it can take months'

Of note: This is my 2nd experience with Vayama, first one was a disaster too, it has indian people's in their CS and 99 percent of them are highly unprofessional.

Would never buy tickets from vayama again ever.