"I wish i could give them 0 stars these…"

I wish i could give them 0 stars these scamers never answer phones or respond to email they kept my 5000k refund from the airline , but my bank was nice enough to give me my money back plz call your bank and file a dispute charge and surely 100% you will get your money back and for VAYAMA I WISH U PEOPLE JUST DROP DEAD WITH PAIN AND AGONY like u have caused others.

"No Phone answer"

No Phone answer, nor emails.

"Awful"

If I could give this company 0 stars, I would. One of the most awful experiences I have had in dealing with a 3rd party booking company. During a time of uncertainty and crisis, this company has done nothing but ignore and leave their customers stranded. My flight was cancelled due to the Covid outbreak and this company was completely unresponsive in regards to reimbursing me for a flight that did not even happen. Instead of looking out for their customers they go above and beyond to ignore customers concerns during this global pandemic. We are all struggling right now but this company is still happy to take money for services that haven't even been rendered. They should be ashamed of themselves.
All my friends, who booked with different companies for the same flight, all have been reimbursed. Looks like I made a mistake booking with Vayama.. will not do this ever again.

"Scammers"

Scammers, my flight was cancelled weeks ago and they not in a rash to return my $$.
When I call, email Nobody is picking up!

"How a company leave its clients hanged…"

How a company leave its clients hanged like that, don’t answer the phone calls and cutting all connections to reach to them. I don’t know how to get my refund or I even they will give it to me back or not. That’s such a HORRIBLE behavior. Will never do business with them again.

"Comprei passagem e nao tive reserva ou resposta"

Comprei passagem em abril pra maio, o site travou, paguei a passagem pois ja foi descontado do meu cartão de credito e não recebi email com numero de reserva, ja mandei muitos email e nunca obtive resposta.

"Run!"

Awful! My flight has been canceled for almost 2 months, and there is no way to get a hold of them. I got an email stating that I would eventually get a refund, and they claim that they were waiting on a refund from my airline, which sounds like a bunch of b.s. I have tried to contact them, and they will not respond, so I opened up a PayPal dispute, which they have not responded to. Thankfully PayPal will resolve it in my favor, but no thanks to them.

"HORRIBLE"

HORRIBLE. MY FLIGHT WAS CANCELLED DUE TO CORONAVIRUS AND I WAS "ISSUED A REFUND" ON FEBRUARY 10TH WHICH I HAVE NOT RECEIVED YET TIL THIS DAY. I WISH I CAN BOLD THIS STATEMENT TOO SO THAT EVERYONE CAN SEE AND NOT CHOOSE VAYAMA WHEN TRAVELING. PRE AND POST COVID-19 THEY TAKE MORE THAN AN HOUR TO ANSWER THE PHONE AND NEVER UNDERSTAND WHAT YOU ARE EVEN TALKING ABOUT. I REPEAT DO NOT CHOOSE VAYAMA.

JUST IN CASE YOU WANT A SUMMARY: DO NOT CHOOSE VAYAMA!!!!

"Following up on my January 31st review…COVID-19 & Refund Process"

Following up on my January 31st review concerning Booking Booking # VUS-13766108.

On February 10th, Vayama notified me that my booking was cancelled, airline (Air Chin) informed of the cancellation so they can initiate the cancellation and refund, and once Vayama receives the refund from the airline, it will be transfer immediately to my account.

On March 8th, Vayama emailed me that they received the refund from the airline following the cancellation and have instructed the bank to transfer the refund to the account which you used to make the booking. Also, that it may take up to 10 working days (i.e. March 20th) before the money appears in my account. They provided the payment overview for the cancellation. Of course the seat reservation were not refundable.

It's April 29th, 37 working days since I was notified my credit card would be updated with the refund, and I have yet to receive the refund.

In addition, you email Vayama and you immediately received a "Please re-confirm request" standard email reply message with no additional care about replying to a customer.

Has Vayama actually processed the refund and when can I actually expect to receive it?

- Matt

"Terrible Customer Support!"

Horrible customer service. I will never purchase from Kayak or Vayama again. As instructed by Vayama, I checked my flights main website and it is posted on the front page that all flights domestic or international are cancelled. I called Vayama to follow up, and was told by customer service that my flight was still active and that they have not received any updates. Then they proceeded to tell me I need to get a letter from the airlines? i tried to explain that it is posted on the website's main page! If Vayama does't want to give me a refund I don't mind, but don't jerk me around with lies.