"DO NOT BUY any tickets from Vayama"

DO NOT BUY any tickets from Vayama! You rather pay the $50-$100 extra and buy it directly from the airlines. Due to coronavirus, my emirates flight was cancelled. When I called Emirates, they said since it is purchased from Vayama, the refund will come from them, not Emirates. However, Emirates already refunded all their customers due to flight cancellation. Its been 45 days, and I haven't heard a word from Vayama. They WILL NOT answer any phone calls or respond to email requests. I am here losing 2.5K for my flight to Dubai. Extremely unprofessional and probably the worst airline ticket service out there. They wrote on the website "Due to Coronavirus, there is extremely pressure put on us... It can take long time to get an update". It's hilarious, as a heatlhcare provider and Doctor myself, I'm treating patients each day with Covid. I disagree that the "pressure" from Covid could be even 1% close to the pressure me and other healthcare providers are facing. I don't even care of the refund, i am just surprised how negligent they could b. Thousands of other passengers are also frustrated. I can't believe people would actually give them business after this.M 5

"A ZERO for Customer Service"

I have called and emailed them multiple times and no response from them. Flight got cancelled and airline would’ve refunded my money only if I’d bought directly through them. According to the airline the money is there but it’s up to Vayama whether they will refund it or keep it. What do you all think they will do with our unused tickets’ money? Exactly. As of right now, zero hopes.

"0 stars!"

0 stars!

I’ve been waiting for 5 weeks for them to respond to my emails regarding a refund for a flight cancelled. Emailed them 5 times with no response. PATHETIC.

"No refund, have not heard from Vayama"

My flights were cancelled and I have not been able to reach Vayama. I have emailed them 3 times and have not heard back. It would be nice if they sent an email saying when to expect a refund. The worst part is that the airline advised me that the refund would have to come from Vayama and that it would need to happen before April 30th which is only 13 days away.

"They stole my money at the worst time"

They offering me a package (premium) to be able to cancel my flight and get my money and when I try to cancel my flight guess what no answers and what I got was my money stoled so horrible how can you do this now in this Pandemic that we despert to get back home and safe

"Got my $3000 refund back after mail chains for more than 3 months"

Ok folks, so I am bumping up my rating since I have finally got my full refund after a lot of mail chains exchanged. But more than vayama, I am thankful to SkyScanner since they were the ones who stood on my behalf to get back my refund.

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I had booked three tickets to India for $3000; which was scheduled for March 26. Unfortunately due to the pandemic the flight was cancelled by airlines. I am aware that Qatar airlines has a full refund policy for cancelled flights and I am entitled to get my money back.

However I have already written 6-7 mails to them and I am yet to receive a single reply back. No update so far on my refund. Not even a formal email to let know that my refunds will be processed. This is outrageous and absolutely unacceptable.

"0 stars!!!"

0 stars!!!! absolutely the worst company to try and get a refund or even contact. 5 days of multiple times a day attempt's to contact them in any and all forms. Decided to contest/dispute cc payment w/cc company. Seems to be the only way to communicate w/them.

"Don’t book through Vayama"

Honestly the same things everyone else said. My flight was canceled and I have been trying to reach them to process my refund, and I haven’t heard anything back. There is no option on the website to cancel either. Literally the worst experience and poor customer service. I am never booking through them again

"Being Ignored Instead of Refunded"

I booked a flight earlier this month which was canceled two days later by the airline. A friend who booked the same flight through a different company received his refund a few days later. I waited a few more days, then reached out to Vayama (who is only doing email support).

I received a standard email to not worry about it, they would take care of the refund if the flight is canceled, and I could confirm this on their site. Well the site still shows the flight is active, so clearly they are not updating things though this happened nearly two weeks ago now. I still have $1000 charge sitting on my credit card that I'll be paying interest on until Vayama decides that someone wants to do something about it.

"Easy to book and pay"

Easy to book and pay. Good communication.