"Just as everybody else really annoyed…"

Just as everybody else really annoyed and upset about the lack of customer service, guidance, help and information from this company. Waiting for a full refund. Add me on the lawsuit so we can all get back what they are stealing from us.

"HORRIBLE SERVICE"

HORRIBLE SERVICE
HORRIBLE SERVICE. THEY ARE UNRESPONSIVE, AND WHEN THEY DO REPLY IT IS AN AUTOMATED EMAIL THAT HAS NOTHING TO DO WITH WHAT YOU ASKED THEM.

My flight to New Delhi was cancelled for June 13. When I emailed them on Apr 11, they sent an automated reply that they will process cancellation.On April 25, they sent us an email for us to confirm a flight schedule change. If we don't confirm within 24hrs, they will confirm for us. When we email them they send to their website that nothing can be done. In the time of Health crisis when everyone is helping each other VAYAMA is taking advantage of peoples money. DISGUSTING, DISGRACEFUL,
NEVER DOING BUSINESS WITH THEM AGAIN. WE BOUGHT 3 TICKETS FROM THESE HORRIBLE PEOPLE

Please save yourself the headache and book directly with the airline.

"HORRIBLE SERVICE"

HORRIBLE SERVICE. THEY ARE UNRESPONSIVE, AND WHEN THEY DO REPLY IT IS AN AUTOMATED EMAIL THAT HAS NOTHING TO DO WITH WHAT YOU ASKED THEM. I have been trying to get ahold of them for 3 months.

NEVER DOING BUSINESS WITH THEM AGAIN.

Please save yourself the headache and book directly with the airline.

"EVA Air flight cancelled; Refund requested"

UPDATE: May 23, 2020. I finally received my full 100% refund! It's been 1 month.


My flight to Taiwan was cancelled for May 22. When I emailed them on Apr 19, they sent an automated reply that they will process cancellation. A week later(April 26), they sent us an email for us to confirm a flight schedule change. If we don't confirm within 24hrs, they will confirm for us. Vayama said because there is an alternative flight, there's no refund. I called EVA airline and EVA said our flights been cancelled and they know nothing about our flight change. Now we are forced to "accept" the flight and risk other people, the airline employees, and the passengers at stake for their health. We are still not going to fly but Vayama is not fast at responding.

"My flight has been canceled due to…"

My flight has been canceled due to COVID-19 travel restrictions and I have not received a single response from them, only a generic email saying they will request a refund from the airline and asking us not to contact them. It has been more than 3 weeks past the date of the flight and I have not received any confirmation or update about the refund. They do not reply or answer any calls. I should have booked directly via the airline and not Vayama. Even if I would get a voucher back, it would be good, but this is just unprofessional customer service.

VAYAMA, BudgetAir, or whatever other names you're called depending on the country, I will never use your website again. You keep sending me promotional & marketing newsletters, but you just IGNORE all of these customers who were affected by these cancellations.

"$3000 refund due since 6 weeks"

Relieved to hear that others are facing the same aggravating experience with Vayama.
6 weeks ago our flights were cancelled for a family of 4 and to-date we have received zero response to our messages. Surely we should have received our refund by now. Moreover my husband had to travel for a family emergency during the pandemic and bought a new flight, only to have that cancelled too, with further losses and lack of communication.

If anyone is planning a lawsuit, we will gladly participate.

"HORRIBLE; WHAT A SCAM"

I booked my flight with them to Bali in January and I am trying to cancel and cannot reach anyone. I called the airline and they told me they have to request cancellation and I am afraid if I don’t reach anyone flight will not be canceled and I will loose my money. I am looking to hire an attorney to sue them , I see here that many of you are interested to join. Let me know.

"I’m in shock of what is goin on!vayama…"

I’m in shock of what is goin on!vayama act completely illegal!I booked two tickets of 3K and they canceled it and never heard back from them again,obviously they haven’t return anything!

"im out of the state right now me…"

im out of the state right now me flight had been canceled becouse the covid-19 i call and sent massege emal meny time to the website
thy never respond
im out and i need to know when i will be back to my kids
very bad custemr service
the firest thing i will do when i back
call my credit card to dispiut the transaction
never recomindit to any one

"Update:"

Update:
So I finally got my refund back for my trip to Thailand. It's a miracle. This company's website was riddled with ineffective links; to say that their customer service helpline was abysmal would be to suggest that there were actually any kind of customer service helpline; any time you called, you'd wait on hold and then be inevitably hung up on with no explanation or human contact; they gave no updates on the status of the refund at any point of the refund process; finding a telephone number for the customer service line was extremely difficult and well-hidden. I have learned my lesson to never use Vayama or any other travel agency again. Instead, I will plan through kayak but book through the actual airline. You should too. F*** Vayama and shame on kayak for using such a hack travel agency.