"Don't book through them if there is ANY chance your flight gets canceled or you have to cancel your flight"

I had to cancel a flight back home to Ireland. I was visiting my mother in the United States during the Covid-19 outbreak. I needed to cancel my flight back to Ireland because my mother became sick. I went online to try and cancel my flight and they said I would need to contact the airline. The airline said that they could not cancel my flight because it was booked through a third party, Vayama. I then called Vayama and they said they were not taking any calls given that they are being overwhelmed with people calling because of covid-19, but their customer service team would be working from home and handle things online. Fair enough.

So I emailed Vayama and I received an automatic email telling me to again cancel through the airline, and if that doesn't work to cancel through their website. They would say to go under "My Trips" and click "Chance or cancel", but there was NOTHING that said cancel or change or any option. I kept searching on their website and they kept going back to this option to "Chance or cancel" and there was NO such option. I referred back to my ticket and it said to contact Vayama and contact the airline, but again, I can't contact Vayama because they aren't accepting calls and they haven't actually responded to my email with a real plan of how I can cancel my flight.

I know that these are difficult times, and I can imagine they are being overwhelmed, but if their website actually had a process where you could cancel your flight all online, it would save me time and it would save Vayama time. I am worried about my mothers health and I am struggling financially. If I would have booked directly through the airline, I wouldn't have this problem. So yes, I give them 1 star. I would never recommend Vayama to anyone I know, as long as they have this problem.

"I gave this one star because I can't give zero."

I gave this one star, only because I can' give them zero. After two internet forms and one email (because their customer service call line was disconnected), I finally got through a week after my planned flight. Due to COVID 19 I was unable to enter the country of my travel. Not only did they lie to me multiple times about working on my case, they sent me to the wrong airline partner to contact MYSELF rather than them doing their job to support their customers.
DO NOT USE THIS SERVICE.

"IT'S A SCAM! 0 stars"

IT'S A SCAM!! 0 stars. In 2019 I went through Vayama to purchase a flight outside of the US. We bought our tickets and they flew us from Oregon to California, but when we got to Cali there was no flight out of the US and no flight history of us ever leaving Oregon. We spend over 24hrs in the airport trying to get ahold of Vayama customer support. They left us on hold for hours, hung up on us repeatedly and faught with the lead flight attendant. We can't sue them because their call center is India and there main operating system is a computer running in the Netherlands. In shortThey scammed us around $1000 and left us stranded in California.

"Vayama have zero customer care or…"

Vayama have zero customer care or communication during stressful times and the airline dont wanna know ,constantly referring me back to vayama who do not respond.I booked a transatlantic flight which has been totally not what i paid for and the airline (united)expect my wife and i to endure a 3 day trip to the uk via new york then no connectg flight at the end of it all.

"I have been trying to communicate with…"

I have been trying to communicate with a real person for more than a month regarding our flights of the 10th of April. Up to now , I just get automated e-mails and I am still in the dark about what happened to our flights.

"Money back"

I been trying to contact you guys for a week already, thru e-mail, phone calls, tried to cancel my ticket thru you guys web site and dosen’t work!!!!
I payed extra for your premium package so if I run in to any problem with my travel I would be able to get my money back with that
So now here we are....
No money back
No phone answers
No e-mail replays

"they stole 675.00 US dollars."

they stole 675.00 US dollars from my American Express credit card. They charged twice for the same ticket. unfortunately, I realized that mistake 2 months after i bought it. They never refunded the money. I believe it is a scam. When you are about to processed the bill they take you out to of the website so you have to go over again that’s when they charge you twice without you realizing that. The company costumer service is also bad.. the are mean and unprofessional. You definitely don’t get any help through the phone numbers they have, that’s if you are lucky and they answer the phone, you need at least 1 hour of your time for them to answer the phone.

"We had flights book to go India in…"

We had flights book to go India in march 31st. Ofcourse flights were cancelled. Send email to vayama several times. No phone number to call and no response. Worst customer service ever. Not worth wasting my time ever again with them. I wonder how many people's lost their money with this fraud company as they are keeping all of the money even though airlines refunded all money because of covid19.

"Reach to me given email id to group people and file a case on Vayama"

I too have refund issue with vayama. Its been on from Dec 2018. I am grouping people with same issue to file a case on this. The affected people email me

disputevayamafrauds(@)gmail.com.

please remove the '(' ')' in the email id. I have added it becasue its not allowing me to post the content with email id.


Lets create a strong proof and file big fraud case on them. They should be held responsible for their cheating.

"This customer service is TERRIBLE"

This customer service is TERRIBLE. No response via emails, no phone number to call anymore (not that anyone was answering anyways). To all customers like me waiting for refund, please file a dispute ASAP. Vayama is a dishonest company taking money on what are supposed to be FULLY REFUNDED due to the various travel restrictions due to COVID-19.