"unprofessional and unorganized"

If allowed I should have given them zero.I booked the flights and in few hours noticed something which I want to change.I emailed phoned them like 10 times no response at all.
I called then airlines they gave a third party number who directed vayama to call me.Even then they don’t want to solve my problem but charge me extra as now prices have gone high.
They took more than 3 weeks to respond and then want to charge me for changes which is not even my fault. I can see lower prices at different agencies but they don’t want to give me that price as they don’t want price match.

"horrible customer service"

horrible customer service. their phone number is disconnected and emails are automated responses. i booked a flight to italy in january and i still am unable to change or cancel my flight. cannot get in touch with a real human. i feel stupid for booking through Vayama and im gonna try to contact the bank to get the money back

"Thieves"

I've been trying to cancel/change flights for 1.5 months now due to the virus and all they could tell me was to contact them within 72h of the flights. Once the moment was here, I tried calling, 2h on an answering machine before I actually had something to do with my life, not even a real person and the website was down at the exact point where I logged in with my booking number. To this day, one of my flight has passed and the other is coming and I've absolutely no help or real protocol to follow. Really disappointed to see that they execute themselves fast when they take your money away but when it comes to just answering questions they don't deliver, let alone refunding/changing tickets. It is said that they only need one email and they'll answer within 24h... I've been waiting... still am.

FOLLOW UP on Sept. 30th: Still trying to get my refund, these thieves promised me on June 23rd that I'd get my money within 60 business day. Everytime I contact them they are pack pedaling telling me they sent the request to the airlines and they are waiting for approval, when 3 months before they told me it was approved and they would finally refund me. Liars and thieves, who think their customers are stupid.

"No hassle at all!!!"

Vayama always up to date to their customer.

"couldn’t get response about my refund"

Their phone doesn’t work, sent emails only auto response came back, our flights were cancelled by Eva airlines, I have called airline many times, no resolution, I have been told that Vayama needs to claim refund, I cannot do anything. Very bad experience with Vayama. I have tried for over a month.
I called my credit card today to dispute, even I booked it at July last year. Try your bank, our bank is much helpful!

"Vayama Tickets + Insurance = Nothing"

I purchased 3 tickets for my family AND the travel insurance suggested by Vayama, and we are forced to cancel our trip due to travel restrictions imposed by Covid-19. I have called multiple times, spent hours waiting for someone to pick up the phone on all possible phone numbers, followed instructions on the website, and no one ever answers my emails either.
This is simply outrageous.
I am utterly shocked by this service and WILL sue if I do not get my tickets fully refunded.

"Sold a product that was not delivered"

Since the beginning of the Covid crisis, Vayama has been unavailable by phone to resolve flight issues, even though their phone number remains on the site. I booked a flight that was canceled, going to a country that shut its borders. I contacted the airline first and they advised that I need to contact Vayama. I did via email, the only way to reach them. I heard back 3 days before my flight was scheduled to depart. They said that they could do nothing. I had to contact the airline. I am getting the run around and Vayama's extremely poor customer service only adds to the frustration. I am now out almost $500. I was sold a product that was not delivered. I will NEVER use Vayama again.

"Book directly with the airline- avoid Vayama"

I would give them negative stars if I could. The Tokyo Marathon was canceled, so I called Vayama to rebook for next year. They would not allow me to rebook my flight for the following year. After eight phone calls, the agent relented and would allow rebooking for next March (2021) but wanted to charge me $500 per person. If this was just me canceling due to my mistake, I would eat it. This is a pandemic. They have no mercy with your money. Their trip cancelation policy also does not cover virus spread by the way. At this point, all I want is a fair exchange of my flight for zero extra fees- they are not allowing this.

"VAYAMA ES UNA ESTAFA, MIENTEN Y ROBAN DESCARADAMENTE. NO CONFIEN EN ESTA EMPRESA"

Buenas tardes a todos los usuarios que leen este mensaje; VAYAMA es una empresa fantasma, no cumple, son un montón de mentirosos, y estafadores, nadie contesta los mensajes, debemos unirnos e ir a buscar esta empresa, para que nos devuelva el dinero. Si alguien de los que trabajan en esta empresa favor devuelvanme el dinero, estoy pagando estos tickes aereos con mis ahorros. Son 1.083 dolares que tienen que devolverme.Mi Número de la reserva de cancelación es VPA-0978929

"NEVER EVER USE THIS BOOKING COMPANY"

NEVER EVER USE THIS BOOKING COMPANY. If I could give them less than 1 star I would. Issues arose even before the coronavirus problem. A flight was canceled by United, but I got emailed weeks later that there was just a "minor flight change." It showed the flights in our itinerary and I noticed the flight was missing, but on the Vayama website, where you look at the travel itinerary, it still shows it - 6 months later. They apparently make no attempts to still get you to your expected destination. Now with the Coronavirus issue, I haven't gotten an email response for over a month after several attempts. When they still had a way to call (that's right they just stopped taking calls), I got through after an hour and said they would move my refund request up the line. Clearly never happened. All the airlines are offering refunds or credits, but it has to go through Vayama. I have lost all hope that this will happen. I think the company has just disbanded