"Avoid Hunter Express at all costs!"

Awful company. You can't get hold of anyone. They never reply to messages or emails, and the phone number IVR system goes in circles.

A delivery that should have taken a week is now a month overdue and is now not expected till next month at the earliest. Avoid Hunter Express at all costs!

"Unprofessional, inept and completely incompetent"

I purchased a Christmas present for my Child in November. Unfortunately the business I purchased it from use this completely inept transport company for shipping. They advertise 5 to 7 working days shipping, it has now been 4 weeks and still has not been delivered. They provide zero customer service, avoid all contact from customers by having an automated message directing you back to the place of purchase. The place of purchase keep escalating the issue to Hunter Express with no resolution. Their tracking shows the parcel has been in the Perth Depot for 3 weeks which is only 20 minutes away. They have scanned it into the depot multiple times to verify their incompetence and inability to deliver. Hunter Express have ruined Christmas for my child. I will never again purchase anything from a business that use Hunter Express for delivery. A one star rating is too high for this unprofessional, inept and completely incompetent transport provider.

"Do not use"

Do not use them .
The worst freight company I have ever dealt with.
3 weeks and still have not collected.
The customer service team just hang up on you when trying to sort it out with them.
Do not use.
Total crap.

"Don't bother!"

Took one business day to get from Melbourne to Sydney, got to their Sydney depot on 5/12, I live 25 minutes from their Sydney depot, it is STILL sitting there. From 5/12, it is now 19/12. The tracking email they sent me had an estimated delivery date of 6/12. Noone bothers to get back to you. No communication, crap delivery times. Just sits in their depot and they don't do anything with it. Worst couriers I have ever dealt with.

"Worst experience TWICE! Lost items"

Worst experience TWICE with this company & not surprised to see their low rating. I'm an older lady recently out of hospital after life threatening illness. Because of Hunter E I've been sleeping on a mattress on the floor for months as they cant seem to deliver a consignment to Tasmania.

Word is they leave packages sitting in shipping containers at Melbourne port for weeks on end until they feel it's full enough to justify the cost of sending to Tasmania.

In the first instance I bought a bed frame from Catch. I waited several weeks. When I finally got through to Hunter they had no idea where it was & kept blaming the local courier for losing it even tho there was zero evidence that the parcel had ever left their hands.

I had to cancel the order & get a refund.

Then I bought same from Ebay coz I checked their couriers - no mention of Hunter E. But they ended up using Hunter E anyway. And of course same thing is happening. Latest update was weeks ago & it said "in transit to Launceston". Nobody in Tassie has seen it. I'm pretty sure in today's world the ocean journey across Bass Strait does not take weeks/months.

They wont give you information unless you're the sender & now they've gone further - they have their recorded messages set up so you - as a receiver can NEVER get through to a person. Every button you push takes you to a message that tells you to talk to the seller, no matter what your query is. They do not care about you.

I am about to cancel the second attempt to buy a bed base. I dont know how I will ever get one delivered. Still sleeping on the floor.

AVOID THIS COMPANY at all costs whether you are a buyer or a seller who values their branding and reputation.

Jacki

"Slowest Express Service...shocking"

Worst logistics company out there the slowest most unhelpful. Bought Ebay item took Hunter Express 14 days Melbourne to Perth...if thats express god help us all...then took anotherr 9 days to travel 5km to be delivered in Perth metro....appalling service..

"Item left at safe place but no card"

Bought a bike from Harvey norman to be delivered through these guys. A week later I get online to track my package that has been “delivered” but it isn’t at home, no note has been left or anything.

Finally found my package after going on a search for it. Leave a card next time please.

"Avoid"

I'm waiting on 5 cartons to be delivered only 3 out of 5 were checked in at Melb 14 or so days ago. Its now 7 business days overdue. I called and after trying many of times I eventually spoke with someone, in the end after no help she hung up on me. I checked the tracking today and there is an update to say that 5/5 have been checked into the Depot in my Perth. Terrible customer service and after reading all the terrible reviews i am not confident i will even receive my items undamaged. I also wont be purchasing from anyone again who uses Hunter Express.

"I purchased dining table from Fantastic Furniture ended up with 1st delivery being lost and 2nd reorder being smashed - Useless"

I purchased a Catrina Ceramic dining table on the 20/09/22 and since the first delivery arrived in depot on the 30/09/22, and I was notified forward delivery to my home would 2-4 business days it 40 days for 1 of 2 boxes to arrive in absolutely disgusting condition and tragically wrapped in packing tape where the box was falling apart..after waiting a further 10 days and no delivery of 2nd box I tried to find a contact number…took lots of digging to find a customer service contact number but here the lies began, time after time over 21 days I rang, I emailed, rang and emailed to be told the same lie that one box had been scanned in but the other they couldn’t locate and would look into it…still no table top..I start contacting fantastic furniture to eventually find out that the official excuse was that they lost a 2m long table top. I find out at day 40 the original table top was actually smashed and was returned to supplier. So fantastic furniture re-order and resend a 2nd complete dining table, done on the 20/10/22, to once again go thru the same charade yet again.. So Today after 45 days of waiting and 2 attempted deliveries of a ceramic table top.. both have now been smashed..the first one was never delivered due to it being smashed and the 2nd one finally arrived today 4/11/22 at 11:30am to my home (only after an email at 7:32am) regarding delivery..I wasn’t home due to Drs appts but the delivery was captured on security footage and my daughter was home at the time, the driver never knocked on the door, and leant the 2m table against the wall and took a picture and practically ran off in a hurry.. The table top delivered today once we opened it found it was smashed on one corner and all the glass shattered to the floor and a crack is evident across the table which deems it unsafe and unusable. I will be making a complaint to the OMBUDSMAN AND ACCC

Abysmal and abhorrent delivery and handling. My reviews will also speak the truth on the unprofessional and incompetent employees where I have been talked over, yelled out and hung up on..and a Business owner who has no accessible way to contact him regarding his useless customer service and delivery service operators

"They delivered my item to the wrong…"

They delivered my item to the wrong address, as evidenced by the photo they sent with the delivery notification. Unfortunately they have no contact phone number listed in their emails or on their website so I couldn't contact them to let them know. Their website said to go back to the supplier which I did and now the supplier is getting the run around and I still don't have my item. Worst delivery experience I've ever had and no fault of the supplier. Geez guys, pick up your game.