"Purchase delivery Sydney to Brisbane"

Purchase from Sydney to Brisbane, parcel got to their Hemant depot (on the opposite side of the city to us,) in a couple of days, BUT that’s where it stayed, 8 days later still ‘on hold’, only contact is a call centre who were clueless, when I asked for an ETA, after a couple of calls, was told “when there is enough deliveries out your way”, attitude was couldn’t careless, how ridiculous! We are a suburb of Brisbane 30 mins from the depot. THE WORST DELIVERY COMPANY I’ve ever had to deal with in over 30 yrs. Don’t believe the ‘fake’ reviews or website promises, they have NO idea what customer service is. Only way we could get our item before another weekend, was to pay 4 motorway Tolls round trip to pick it up ourselves!! So...I join with the long list (going back many yrs to the present time), of negative experiences, will NEVER use again.

"My package was supposed to take a few…"

My package was supposed to take a few days but it's been almost a month and neither hunter express or the company I purchased from will engage, communicate or update. Seems almost like a scam.

"This company is so unprofessional"

This company is so unprofessional. Tried calling several times - finally got through was guaranteed that the delivery would be made in the next 2 days. No delivery - finally got through again after several tries - after message bank said - message bank full cant leave message. Spoke to a lady who was very rude as she had been receiving lots of complaints about deliveries - go figure. The excuse for non delivery was - other person forgot to put the package out for delivery. Now have to wait until after the weekend - may be delivered Monday - but no guarantee. They have had the package since 2/8 - website says out for delivery 11/8 - it is now 20/8 (status never gets updated) - they claim they tried to deliver but no-one home - no card left - no contact made - the delivery address is college in central Syd with over 100 people living there ! After referring to me as "honey" the lady on the phone when I questioned why it had taken so long - and why it could not be delivered today as it was a fault at their end - hung up on me - worst customer service ever. Don't use this company - unfortunately the person we purchased the goods from has used this company - bad mistake - there is no way of contacting them but via phone number that you are luck if you get answered.

"Quick delivery to my regional…"

Quick delivery to my regional Queensland address despite all of the ongoing lockdowns, and all items were delivered together. Thank you team!

"My wife Denice ordered a Takalo beige &…"

My wife Denice ordered a Takalo beige & ivory textured tribal rug at a cost of $535.50 on July 22/2021. Money debited from our account immediately. It would appear that the rug has "slipped through the cracks". ABSOLUTELY no communication from the freight company HUNTER EXPRESS has left a us feeling upset and concerned as to the whereabouts of the rug.
Paul Barnes.

"Very difficult system"

Very difficult system. Item picked up in Alexandria 2015 coming to 2018. Basically a suburb away. I do understand that systems are in operation and I also understand that delays are inevitable currently. However, your website does not offer adequate information e.g. what does "Run 6" mean" "Held in depot" What depot? Your site says an item can be picked up from the depot. How? The item was picked up by you on July 30th. Scanned in Tuesday 3rd and now could take two weeks to get to me. Extremely poor service. Connote XV360016 Impossible to actually speak to anyone and no email address. Do I have any chance of getting this item before I age any further?

"A freight forwarder to avoid"

Retailers should avoid this kind of companies. There is no way to talk to anyone through their customer phone line. It sends you to multiple automated messages rounds and rounds. I don't understand what kind of customer service is it.

"No Communication from Hunter Express"

On the 26th of May I received a shipping email from the company Luxo Living (which is another company I am NOT impressed with) reporting my bed frame and sheets where being shipped with Hunter Express.
I checked the tracking information at 9:30am 28th of May where there was no update.
I then arrived at my new property, this morning, 29th of May to see the entire bed frame and sheets, LEFT OUT THE FRONT of my new house "hidden" behind some bins.
I checked the tracking information and it then told me it had been delivered yesterday.
I received NO phone calls, NO emails about the bed being delivered. If I didn't go to my new house this morning the bed could have been stolen or it could have been stolen overnight.
We paid $98 for shipping and this is the communication we get - absolutely nothing.

"CUSTOMER SERVICE ZERO."

CUSTOMER SERVICE ZERO.
Package was marked as a 2 day delivery, 7 days later still no delivery, can't talk to anyone on the phone to find where the package, tracking service has no detail, sat on the phone for over 5 mins and it just rang and rang for the entire time.
Always check if the business is using this delivery company and think again of buying it, I will be from now on.

"Don't purchase where they use this…"

Don't purchase where they use this service, it's that simple! You've been warned!