"I was really anxious when I realised…"

I was really anxious when I realised the store I purchased from uses a courier to deliver, As I have always had issues with courier delivery services eg couriers please,toll etc. But this was an easy process they tried to deliver on Friday, I was not home, they emailed me and notified me to arrange another time, I called on Monday and spoke to a real person(A lovely one at that) and organised a redelivery for the next Day, Tuesday.. Today is Tuesday, the courier carried a 29kg mattress up two flights of stairs, knocked on my door and handed over my item...That's how it should be done..Very impressed with this service. I would definitely recommend Hunter Express

"Dealing With Hunter Express was a nightmare - Very Poor Experience"

Poor handling of goods under their care. We had a business account with them. Recorded untold number of damages, loss of good and the worst part of it, they will not provide any insurance. Never recommended. We made a silly mistake using their service. Very Poor, very unprofessional . What a sad experience

"I am still waiting on my package"

I am still waiting on my package, was home all day and they said they attempted delivery which is not true. It also says I have been carded but I have not received a calling card, not able to get through to customer service to see what’s going on or organise a pickup/redelivery. This is extremely stressful and not great customer service at all.

Tracking #YY824654

"This would have to be the most frustrating business to deal with"

This would have to be the most frustrating place to deal with. I can't even get through to them to discuss a delivery that is marked delivered on the website, but hasn't been delivered! How do you actually get to speak to someone on the phone, you just keep getting recorded messages?

"The worst courier / shipping company in…"

The worst courier / shipping company in Australia. Avoid like the plague. They also operate under the name E-Go - which is their service that doesn't allow you to speak to anyone by phone, only by email which is often automated garbage. Zero customer service.

In my case, they cancelled a booking without my authority, then they sent a driver 3 days later to collect but the driver didn't enter the building, instead the driver marked the job 'futile' and drove off without collecting the parcel.

The automated email response I got was I have to pay $44 more to get them to come back. I haven't done this as I know it's a scam and they'll keep doing the same thing until I give up. This is a game they play to force you out of your money and then eventually cut your losses and go with a more reputable courier.

Spend a little more and go with someone good like Sendle etc

"Absolutely horrendous"

Absolutely horrendous. Had an engine on a pallet I had to ship. I ordered a pallet lift and an extra person as I had a car accident the week before and fractured my sternum.
First guy to come for pick up , came extremely late and then left it there, didn’t knock.
Next driver I Ended up trying to help the lazy, unprofessional driver, who proceeded to drop my pallet mid way of us moving it to his truck, and drove off. I still offered to lift even though they charge you a fair bit more for a pallet lift and/or extra person.
Never again! Avoid like the plague!

"Time frame given 9-5"

Time frame given 9-5, turn up at 452
Would have been fine if I could get an update so that I didn’t organise for my child to be dropped off and picked up from school. So inconvenient and careless about customers - guy who picked up was rude and not helpful

"This would have to be the worst courier…"

This would have to be the worst courier company that i have ever used. I would have been better to use Australia Post, and that is saying something. It took them 4 days to collect the parcel that they were supposed to deliver. Now they cannot even tell me where it is. What is the point of having a track and trace option if this doesn't tell you anything!!!

"This is one of the 2 WORST couriers in…"

This is one of the 2 WORST couriers in NSW. Literally thousands of complaints through other review sites. They have closed thier own Facebook page to comments because ALL they got was mass complaints that that they don't want you to see. Thier rare positive reviews are obviously posted by themselves. My dealings with them? 3 weeks to deliver a promised 2 day item. NO way to track items, no way to contact them, and if you CAN they are rude, zero cooperation or info and LIE straight to you. Driver rude and agressive and lazy tried to demand I walk 100 metres to his truck and unload it MYSELF.

"Avoid, Avoid & Avoid Hunter Express"

Hunter express driver did a knock and run when 3 people home. Had no more than 30 seconds to get to the front door then they were gone with just a missed delivery slip. Phone number on slip goes to recording with options that send you into a loop. Days later and item still not delivered. Worst experience given I had no choice when purchasing from online.