"Not impressed."

Very poor timing on delivery. Was given a tracking number: NI055022, but doesn't help me in the slightest. You'd think a purchase from the same city would only take 2 days at the LATEST for delivery, but I've been waiting 6 days now. Still hasn't arrived! Not impressed.

"unable to recieve the parcel few days later."

Hi,
I have been tracking my order states and it says that my parcel has been Held in Depot / RUN 6, but I will leaving Sydney for two months and therefore not be able to receive my parcel after 12/12/2019, so I just wondering that if you could make it deliver to me before I leave? If you can't make it, is it possible for you to keep it and deliver my parcel later after I come back? As it said that the estimated transit time is only
1 - 2 Days, and it's already overdue.

The information about my parcel is shown below:
Connote Number: BC103284
Job Number: 130173
Date of Job: 06/12/2019

"lost parcel 7 days sitting in Depot still nothing"

Ordered from 4WD supacentre Brisbane to arrive in Adelaide. Ordered a swag got 2 free items extra. Ordered 26 December and item arrived at depot on 29 December. A whole week went by and they scanned it at the Depot on 2nd 3rd and the 5th December. I rang them on the 4th to say I will pick it up as it has been there for nearly 6 days they told me it wasn’t ready but I could pick it up on Friday 5th just wait for a text message. No message so rang today Monday 9th December only to be told the two free items are there but the swag is missing. I have had such a run around the worst experience ever with a courier company. Now they are doing a investigation and once they are ready will email the 4WD supacentre to say they haven’t received the swag. Where they told me they sent all items together. I am so angry how incompetent they are. I’m wishing I went into the Adelaide store to purchase now. I have seen all the bad reviews about this company can’t understand how they are allowed to operate. The good reviews are probably from people who work there tracking number is OJ090778 in case someone wants to actually do something about this but doubt it

"So initially I was completely stressed…"

So initially I was completely stressed out about not being able to contact anyone, well the wonderful staff have been brilliant and prompt with getting our delivery sent to me asap, thank you so much guys for being accommodating and the beautiful customer service skills. I would gladly go through hunter express again.

"One star is overgenerous."

Worst courier ever encountered. Package hadn't arrived after 10 days so after much difficulty was able to speak to someone at Hunter Express who advised unable to find it but would "review video and phone back". They have advised this 3 times now and not called back once in the subsequent 2 weeks. This is a large rug not a small easily lost item. Thankfully the supplier is sending a replacement. If there is anyone at Hunter who pretends to care the connote is XV162880 received by you 8 Nov, and still missing.

"I think that these days it is important…"

I think that these days it is important for transport companies to advise recipients as to how they will contact them. Most people would expect a driver to ring the doorbell as I did. This was not done a call to my mobile was placed, which i missed by a minute, I tried to call the number, it is set for immediate divert, texted the driver, no response, by the time i got out the front (2 mins after the call) they were gone.
Now I have to send an email for re delivery, which will take a few days to organize I expect, and then I have to go through the same thing again.
there are transport companies out there that have procedures in place that make them fantastic to deal with. This is not one of them.
vv399113 This is the tracking number

"Ordered a cabinet from Tommy Swiss who…"

Ordered a cabinet from Tommy Swiss who hired Hunter Express to deliver it.

They attempted delivery once (without giving notice), then did not leave a calling card. The second attempt started with them texting us in the morning asking us to get in contact if we would not be home. As we were not, we tried calling them- multiple times. Their automated service sends the caller around in circles to no avail. When we finally got through to someone and informed them we would not be home, they said it was 'no problem' and that they would reattempt the next day.

Guess what? They not only did not reattempt delivery the next day, they also claimed we 'refused' the package. Now, my package is stuck in god knows where with Hunter Express not picking up the phone, and Tommy Swiss saying they will charge me $50 as a 'cancellation fee' of a package I never received. Utterly ridiculous.

Do not use Hunter Express, and boycott the businesses who do.

Tracking VV377044

"Attempted Delivery?"

Consignment NI046569

Tracking indicates 'carded' but no such card was left in the mailbox nor anywhere else. It does seem like it should be straight forward and simple. Frustratingly so.

Then again with no card there is no evidence delivery was attempted.

Going through seller to see if they have the contact details that would be visible on the card if one had been left.

"Shocking, customer service is non-existant"

I ordered a bed to be delivered via homewares 360.

I contacted them as soon as I ordered and they advised I would receive information from hunter express as soon as it was dispatched.I did not receive my tracking number or dispatch notice from hunter. homeware 360 emailed me the day after to tell me it had been dispatched.

I advised them that I would have to take time off of work to make sure I was home when it was delivered so it was important I was notified.

They contacted me to say that hunter express had put it out for delivery today and sent me an SMS.

They did not send me an sms! I spent all of my credit trying to call the contact centre. i topped up more credit and then sat on hold for 20 minutes, no answer. I needed to speak with someone, ANYONE who could advise me what time to be home.

please help me sort this out. I do not have a bed and cannot afford to take time off of work unless I know my mattress is going to be delivered.

consignment number BC102510

"A Package with no update for 10 days - lost between Sydney and Central West NSW?"

A Package with no update for 10 days. I have a package sent on the 14th November from Melbourne - it is in Sydney overnight and then nothing for 10 days. Tried calling and just get voice messages which takes you circles - and then what ever option you chose you get directed to the seller. As with the other reviews zero customer service as you have no contacts to talk to. Other courier companies you can at lest talk to someone not Hunter Express.

The tracking number is NI040868