"Absolutely shocking!!!!!!"

Absolutely shocking!!!!!!! this company should not be in business I don't understand why companies use Hunter Express. This is the second time I have dealt with this company and it has been a terrible experience, Tracking system does not work, if you manage to get through to a customer service operator you still are no further ahead no answers given. Come on Hunter Express people pay for the product and the delivery service get your act together and do the correct thing for your customers!!!!!!!!!!!! Josie Lymbery

"Useless"

Useless. Utterly useless. A package sent by Kogan was meant to take 5 days, then I was told it would arrive on the 7th business day before end of business, it is now 1724 and it is STILL NOT HERE! I have tried to call Hunter Express but just get automated bull. It has been scanned into 4 different depots between Melbourne and a location an hour out of Adelaide. It's disgusting.

"Is closing at 3pm business hours?"

My review has been revised as a Hunter Express representative contacted me and resolved my issue by having the depot on forward my package the next day. I’ll leave my original review below for reference. Changed from 1 star to 4.
If there were an option for zero stars I would take it. Arrived at the Canning Vale depot at 3:20pm to pick up a parcel only to find the office closed even though the website says business hours till 5pm. Very frustrating seeing as this was a special trip 40mins drive for me. No email contact and after waiting 30 mins on the phone was told sorry they shut early. When I suggested that they deliver to my home as they weren’t there I was told they’ll do it for $140. What a joke. If you have a choice do not use this incompetent company. Can you give me contact details to give you my consignment number?

"Hunter Express"

I would not recommend Hunter Express to anyone. No email address or phone number to enquire where your package is when it is overdue. I laugh at the page with pictures of people with smiles on there faces. I think they must be on drugs as this would be one of those company's that have no service what so ever The tracking is crap

"I've just checked my tracking and says…"

I've just checked my tracking and says the items are out for delivery today. I have read so much mixed good and bad reviews. Should I trust this company to make a delivery out on time today? I will be home all day today. Should I be able to get a good experience when I can write a good review next? Not too sure and I don't want to feel miserable again.

"Hunter Express Review"

We had a visit today from our account manager Jenny Whiting. It was lovely to see how serious Hunter Express is in regards to gaining feedback on there services. Jenny was lovely and answered any queries we had well as took any ideas and criticism onboard. We appreciate all the time and effort that has gone into improving there service.

"Some of the drivers do not seem to be…"

Some of the drivers do not seem to be honest, an incident just last week where the driver told his supervisor he was told to deliver the parcel into the store room of a childcare centre, the truth was he did not want to take it into the centre. We work hard looking for new customers and hunters drivers simply destroy our efforts by not fulfilling their duty, then they still charge us 18.90% fuel surcharge !!

"Customer service needs to improve by…"

Customer service needs to improve by being accessible for urgent enquiries.

I didn't get a reply to my urgent online enquiry and could not get through to a person on the phone for days.

Thank you 'Con' for sorting out the problem which none else could.

"the deliveries are always late"

the deliveries are always late, we have had a lot of damaged goods this year than any other year, lost ctns, goods sent to the wrong state.
the delivery service needs to improve.

"When we started they were great......Now, not so much"

When we started they were great. A very noticeable and unfortunate downhill slide since then. The sales/account management team are too far from professional to be taken seriously.

They were a budget carrier and so a budget service was to be expected, they are no longer budget priced but continue with a budget service