"Not sure what is happening with this…"

Not sure what is happening with this company atm? Their contacts page is down and customer services has stopped communicating with me about an order that I placed in November. No sign of the order or a refund......

"Warning for customers ⛔️"

In summary, item paid for over 6 weeks ago has not been received, customer service does not respond to queries, and no refund received.

"Terrible crap customer service"

I experienced same as other reviews it's coming from America. Been waiting since beginning December for lutein.bi will not be using again. If you can not supply you should refund. ***They have gone in to administration. I got my refund via PayPal.

"I have ordered from this company before…"

I have ordered from this company before on a few ocassions but never had the problem as I have this time. Waited over 3 months for Vitamin B12 to arrive to be told each time "Oh your order will come" and that they could not give me a refund. They did eventually come to which they told me they were coming from America. I will not be buying from this company again and this would be my advice to anyone. Customer service is appalling and likewise of other people they do not answer your emails......Excuses after excuses never heard such a thing. Deleted my account with them now.

"Please do not order from them"

Please do not order from them. Ordered magnolia 3 months ago. No order, emails not answered, and blocked me on facebook when I put a bad review. Money is gone. DO NOT USE THEM. U will not get a refund neither will u get your order.

"Wales to nottingham took 3 months"

I have used this company for some considerable Time but after placing and paying for my £35 order in August 2020 the goods failed to arrive, I was given excuses 1st it's covid then it's my email address then it's my PayPal account that I never use I may add and told to wait a total of 53 days from the time i placed my order before I contact them again. They finally returned my payment. After exactly 3 months the package arrived with no posting date so I contacted them to return the package, they wanted me to pay to return it and refund to my account ( not going to happen) then I was instructed to take to the post office or give it to my post man, post in a letterbox ( Don't fit) post office refused to take it as they didn't deliver it, so I'm running around trying my best and getting nowhere so I told the company I have had enough and its bad customer company relationship to expect me to do this and I'm not doing any more as it's their problem, they let me keep the goods but I ordered from another company. So be wary of this company and the goods came from Wales and I live in Nottinghamshire so why take so long to arrive 😏😡

"No response from customer service"

over 1 month from the already super long delivery date and no products. No response from customer service either. Companies should not be in business with such poor customer service

"Avoid this company - they are thieves"

Placed an order in early December. £53 pounds down the drain.

All I've got to show for it and my attempts to contact them is a generic email saying nothing, but asking me not to leave a negative review.

Guess I ignored the last bit.

Update: I managed to find contact details for a man who's linked in page claims is the managing director and co-founder. I emailed him and he tells me the business is in administration - so the main question is why is the site still live and taking orders and money?

"Awful"

Awful. Ordered 3 months ago and nothing arrives
Emails not replied to , refund not sent

NEVER NEVER USE THIS FIRM

"Awful"

Awful. Placed order for vitamins months ago and received nothing at all. Chased and chased and chased and they send the same email..it's on its way and you can't cancel it. Now 6 months later nothing has arrived...no communication and now I'm having to take legal proceedings.