"Makes out it is a UK company then items…"

Makes out it is a UK company then items don’t arrive. Given ridiculously long expected dates over 6 weeks after order as the items are allegedly being sent from various parts of the world!! Not received my items and just found all these reviews so this is clearly an ongoing issue.

"I ordered a product from this company…"

I ordered a product from this company in Sept 2020 and I still have not received it, and its few days off from Dec. They are refusing to give my money back too. All I'm getting is waffle emails. Please DONT buy anything from this company, Scammers.

Update. Its the 15th Dec, and I still have not received the product and probably won't either at this stage. The company offered me a credit note but won't refund my money. When they don't deliver the products, the credit note is useless. Don't waste your money ordering from this company because you will never see the product.

"order not delivered"

I'm the same. Order placed on 22/09 for delivery 22/10 and nothing has come. I've opened PayPal case. Never again.

"Will not be using this website again"

Ordered back in September - nothing has arrived. Customer services fob u off and ask you to keep waiting. Got a full refund now via PayPal. Beware!!

"made an order and paid on 10 October"

made an order and paid on 10 October, est. delivery 4, 5 days a couple of weeks later no delivery I contacted the company , very apologetic, etc. etc. I wanted the product and not a refund so I decided to wait. Late October, Company email stating the order was stage 3 with delivery on 10 Nov. Today is the 27 Nov, no delivery. It's a joke.! I won't desist now until I get my money back.

"Where's my stuff???"

Placed an order on 12th October. As at today, 27th Nov, most of it still hasn't arrived. My experiences with this company, heretofore, have been faultless so it's extra disappointing to experience this nosedive in service. Customer service currently comprises waffling generic emails that totally fail to address the key issue of non arriving orders. I'm afraid I've had to reorder my goods from another retailer and open a dispute with PayPal to obtain a refund. Regretfully I won't be giving Health Monthly any more of my custom and I cannot recommend as things stand currently.

"Used to be great but now a company in trouble"

I have been using Healthmonthly for about a decade with brilliant service and great products. If an order failed to arrive I received an immediate replacement or refund. It has now all gone wrong!! I placed an order at the end of August which was dispatched (allegedly!) at the start of September, for a delivery date 1st October. I have made numerous enquiries about my delivery, and was fobbed off with vague promises that the parcel would come at some point. Then, bizarrely, in common with other reviewers, they sent me a credit note for their "partner website" at which absolutely EVERYTHING was out of stock. I raised a case with PayPal to which Healthmonthly did not respond. The parcel arrived this morning (after 3 months) so I have cancelled the paypal case. I don't think this company is a scam, but it is showing all the signs of a failing company heading for bankruptcy. Avoid!!

"Order arrived almost 4 months later."

I placed an order on the 3rd August. It arrived on the 26th November and was incorrect. I did receive a refund in the interim however, and found Caryl from customer services to be fast at responding to my emails, understanding and helpful. I have given an extra star thanks to Caryl’s service.

"Don't normally write reviews"

Don't normally write reviews, but felt I need to, to somewhat stick up for Health Monthly. Ordered late August, 1 item arrived after a month, but after a month past the epected date for the other items I contacted the company. Got an apologetic reply, saying the good will arrive, please be patient. Another month went by, decided to contact again and ask for a refund or credit card chargeback, but the rest of the items finally arrived 3 days ago ... I had given up on them. They came via the Netherlands ... may have come via the US or anywhere, but as seemingly everyone have experience the same thing much better customer service is needed. I thought they were a scam reading the stuff on here, but clearly they are not, just hopeless at customer service ....sometimes just admitting the problems/issues honestly is not as bad as people think ..offering a discount on the next order etc. They were clearly not dispatched when they said ..it can't take 3 months by any means of transport ...so there must have been a supply issue etc ...so just be honest, offer a discount etc and not let people think you are a scam company. Do you want me to run your customer service?? Treat people with respect and they'll respect you.

"Items arrive late"

Recieved some of my items nearly after three months after the order placed. Sent numerous emails but the order got a automated reply. Some arrived few weeks after the order placed. The despatch date never accurate. Have ordered before covid from them order does take long but not this long. But got all of my items