"Excellent service and very responsive…"

Excellent service and very responsive when I needed extra help with an item!

"Wish I had read the reviews before…"

Wish I had read the reviews before ordering. No reply to emails or phone calls after waiting 2 weeks for an order that still has not arrived. Will be posting on their social media if I do not receive my order or refund.

"Mostly a satisfactory experience."

The item I ordered online arrived promptly next day and packed to a very high standard for this product requiring cold environment. Docked one star for shaky website.

"Don't use this company - Unprofessional and zero customer service"

If I could give no stars, this would be more accurate.
I had a new member discount. Filled my basket using the discount but decided to wait until the next day to order. Basket was empty but appeared on my account as if I had purchased it. Emailed them but they didn't seem to understand the issue and said I couldn't use the discount as there was already 10% off the site. This was not true as I could have both 10%off site and the new code when I first did my basket.
I ordered without the discount and they sent me the goods twice. I let them know. No apology, no thankyou for my honesty but they sent me in the post an envelope and a large stamp to cover postage. Took to post office and it was underpaid postage. I let Turmeric and Honey know and I offered to buy the goods off them with the included new member discount and another 10% discount for inconvenience (1 hour round trip to post office) and they have not replied. I sent again and am still waiting.
I will post the goods back to them, paying the correct postage as I will not be accused of stealing, but will NEVER use them again. I am out of pocket for their mistake which they dealt with zero customer service. I have no confidence that they will process my order correctly in the future or deal with my issues in a professional and efficient way or send me the correct postage to return errors made by them.

"Lied about stock - AVOID"

I specifically emailed before ordering to ensure they had stock, they lied and said they did. Now they say they don't and it's on 'backorder' (I'm sure they didnt sell out in the 15 mins between their email and my order placement). I will update this review if the refund my money but I currently consider them to be running a scam. Avoid.

"Quickly resolved my issue"

Quickly resolved my issue

"Order Ref: TH17729"

Ordered a specific type of thiamine from here to me in Spain, months ago. Customs stopped it and wanted approx the same amount of money as the order, for them to open it / potentially destroy it or send it on to me. Or to return to sender. I opted for it to be returned so I could be refunded. All the customer service email addresses I have bounce back as if I've been blocked (?) And on Instagram since 10 Jan I've been ignored despite being told they'd look into it immediately. I'm without my thiamine and without a refund. Really disappointing.

"Atention, please!"

pay atention!
Placed an order on december 2024 12th, waited nearly 3 weeks, emailed to check when the order would be arriving and had no response. I have sent messages on live chat and have not received any information yet. The phone number on their website is not working. They did refund but after a lot of insistence and messages.

"SCAMMERS"

They’ve still got my money and have never sent my order. They don’t reply to emails and their phone isn’t answered.
DO NOT BUY FROM THIS COMPANY.
Complete con artists. Disgraceful.

"Excellent service at a great price"

Excellent service at a great price. We order 4 lots of 5 x 1.5kg bags of six seed Wessex Mill flour, so that's 20 bags of flour!
Ordered on the 5th of December and a very well wrapped parcel just arrived on the 12th December. 7 days turnaround on a large order is excellent! Thank you.