"I visited the Bristol show room with my…"

I visited the Bristol show room with my partner today and Matt looked after us very well indeed. And he offered us 15% off of the total bill as well as free delivery also! I would highly recommend going and asking for Matt!

"Contacted BoConcept in July 2021 as our…"

Contacted BoConcept in July 2021 as our mattress (bought in 2019) had a split in the foam topping. Fortunately it had a 5 year guarantee and warrantee so the Chichester branch, where we bought it from processed a claim for me. I also had all the paperwork. BoConcept franchise their stores so you must keep the paperwork as in my case the original franchisee had gone bust and the new one did not have any of my paperwork on file!! It has taken until the beginning of March 2022 to receive the new mattress and the young lady I have been dealing with in Chichester has been very helpful and persistent in seeing the claim be fulfilled. I feel BoConcept were possibly being difficult but she persevered on my behalf. I think the original mattress was damaged, but not visibly so, until 2 years of use made the split obvious. A happy ending to a long drawn out claim. Keep your paperwork no matter how much you spend!!

"Unacceptable quality and customer service"

Hi, bought a hand made leather Quarter rug circa £1,800 from Glasgow store. Already bald patches after only 11 months with normal 2 person traffic. Complained and was told that it was normal wear and tear and to hoover without brush. Rug is now unsightly and spoils the look of the room. Guarantee of no use it seems. Delivery staff even commented and took photos. Another product quality issue with Bo Concept products. Will not be buying anything else from BC or recommending. Bitterly disappointed and think the Glasgow store should rethink the position on this matter.

"BoConcept Edinburgh"

Recently used BoConcept Edinburgh for a living room redesign. Veronica H. Did a great job of the design and Bob was excellent leading the delivery and installation team.

No delays or misunderstandings - all questions answered, furniture delivered on time with confirmation emails and a call 30 minutes before arrival. They also have an aftercare and warranty package.

I would recommend Edinburgh BoConcept to anyone interested in buying good quality furniture as painlessly as possible.

"BoConcept Kingston"

I am familiar with the Brand and I have visited BoConcept in Kingston upon Thames - Our contact person was Dimitris Deloudos who kindly heard our brief for an interior design and offered us amazing solutions. Overall an excellent client facing and service overall - we are really pleased and highly recommend the store

"Really helpful staff"

Really helpful staff. We spent over an hour trying to find a perfect style for my cottage. They were patient and full of good ideas. Thank you.

"Helpful and attentive staff"

We visited the Glasgow store looking for a sofa solution to an awkwardly shaped room. The staff member (Jessica) who served us was extremely helpful and couldn't have done more to provide us with options and guidance. Bo Concept are very pricey, but in contrast to other reviewers we couldn't fault the service and follow up.

"Poor Overall."

Poor Overall.
I suppose paying over the odds does not guarantee quality, we ordered the Modena corner sofa and it looks great but only if you fold out the creases once someone has sat on there!
There is a obvious design flaw with the fabric not tight enough, but I will never know as the Birmingham staff have not got back to me 4 weeks later.

You live and learn!!!

"I would recommend that you never buy…"

I would recommend that you never buy from this company. I ordered from them in August 2021 for delivery in November. They took the full payment and phones me a week before delivery was due to say it would be January 2022. A week before that delivery date they’ve now told me I might get the product in June. This company is a complete joke and their customer service is shocking. Steer well clear.

"Heaping pile of garbage!!!"

Heaping pile of garbage!!!

Bo Concpt markets itself as premium but it is nothing but a heaping pile of garbage! The customer service is the worst I have seen.

Staff are rude, non responsive and absolutely incompetent.

Our sofas reclining mechanism was damaged due to one of my relatives placing weight on it whilst it was extended. We paid for the replacement parts and repair but the incomplete parts were sent!! Only realised when the engineer showed up… waited over 2 months to get to this point!

Add to it this is not the first time it has happened.. we ordered a chair and 3 times it came with incorrect abs faulty parts to be assembled.. their supply chain and procurement processes are worst than a 2 year old trying to put legos together.

God knows what they are doing.. probably should send an email to the CEO next.