"Happy Customers"

Our first impression of BoConcept was very favourable the layout and displays in Fenwicks highlighted some very excellent products. Our first order delivered earlier this year, were all high quality products. This resulted in Paige visiting our home to design both our living and dining room space. She is talented in both design and knowledge of her products along with knowing what her customers needs were. The final design was superb resulting in another large order. Paige deserves all of the credit she is fantastic.

"Appalling customer service"

I had a sideboard delivered and assembled in June. There were issues with the installation (screws and nails poking through) and inconsistent colour between the doors and the rest of the sideboard. I waited 3 months for the relevant parts to be replaced and the installers (to their dismay, and mine) had to disassemble the old sideboard and reassemble the new sideboard using a combination of old and new parts. This time around there were issues with the door hinges so neither doors are shutting properly. The colour of the doors and the rest of the sideboard are still an issue. At BoConcept’s request, I emailed evidence of the issues on 20th October. I heard nothing so I chased on 27th October. I still heard nothing so I chased again on 2nd November. I am still waiting for a response, having chased again on 9th November. The lack of customer service and follow up is appalling. I have purchased BoConcept furniture for many years but this is the last time.

*** update ***
Not mentioned in my original review, but I had a BoConcept sofa delivered in June 2021. There have been issues with the sofa (noises when sitting down) and an upholsterer tried to fix the problem but it still persists.

BoConcept arranged for some sofa parts to be delivered to us on 10th February but nobody came. The upholsterer was booked on 11th February to fit the parts and I had to call them myself to cancel the appointment. I called the BoConcept distribution centre 3 times on 11th February and I have sent 2 emails to customer services on 10th and 14th February, but nobody has responded. I have no idea why the delivery wasn't made, when I can expect the parts and when my sofa will be fixed.

In the meantime my sofa continues to make noises, 8 months on.

"We have bought a few things from Bo…"

We have bought a few things from Bo concept and did not hesitate to come back. Paige was extremely helpful and patient and we are really looking forward to our furniture as we know we won’t be disappointed

"Really bad customer experience with…"

Really bad customer experience with this crowd. We purchased an ex display sofa priced at nearly £4500 in early July. So not cheap. It wasn’t delivered until early October and only after we had to chase them numerous times. Before paying, the salesman agreed the sofa would be cleaned as it had been shop soiled. When it eventually arrived it had obviously not been cleaned and was full of dust and the the stains where still visible. We also found a tear hole in the fabric. It’s almost November and we’re still awaiting a resolve to this matter. They promise the earth and just don’t deliver. Very unhappy. Looking to bring a small claim against them.

"High-quality, stylish products and great service every step of the way"

We had a fabulous experience from start to finish, working with John Taylor from the Westfield White City store to furnish several rooms including living/dining rooms, studies and bedrooms.

We were impressed with the very sleek, modern design of Bo Concept’s furniture as well as the flexibility to customise with a wide variety of colours, fabrics, materials and styles. Given the quality we also felt Bo Concept offered better value compared to its competitors.

John was extremely patient with us – it took several visits and phone calls for us to finalise our selection and he tirelessly made many design suggestions and mocked up room plans for us to look at. He immediately understood our taste and was helpful without ever being pushy. He kept us in the loop about delivery times and even paid a follow-up visit after delivery to ensure everything was ok.

The delivery/assembly teams were excellent – very skilful, polite and neat; they took every care to ensure that neither our house nor our furniture was damaged in the slightest despite having to manoeuver up tricky, delicate staircases and corners.

We are very happy customers and would go back again without hesitation!

"It was a very positive experience."

It was a very positive experience and I have ended up with a beautiful sofa to enjoy.

Joao Martins, from the Tottenham Court Road store, could not have been more helpful and knowledgable that really helped to hone in on what I really wanted, particularly in terms of the fabric choice.

The process of its delivery was exactly as they stated and though the delivery time had to be amended I was kept up to date with progress at all times.

Should I require any futher peices I would not hesitate to go back.

"Fabulous service and beautiful products"

After purchasing a new house I met with Paige in the Newcastle store to work on some designs for our sun room, dining room and living room as we were starting from scratch. I showed her the kind of pieces I loved, and the colour scheme I was drawn to, and she worked her magic from here. Using the house plans (as we hadn't yet moved in) she provided a full mock-up of how the rooms could look, and even though I'd originally planned to just purchase a few key pieces, I ended up buying the majority of pieces recommended as I loved the designs so much. Paige has been fabulous throughout the entire process. The delivery team are also fantastic, and although we've had a couple of issues with the items themselves, these were identified by the delivery team and a resolution proposed before we were even aware. I've been back in to store since to purchase accessories, and the service is always so personal. I'll be back again, I am sure!

"Very chic, very stylish and very robust."

Very chic, very stylish and superior customer service from Chichester. Fantastic advice and suggestions given by John and delighted to receive the items in perfect condition and delivered by caring installers. Being impressed so much, We have returned to the store to purchase more accessories. Bo Concept is stand-out modern chic in a world full of IKEA clones.

"Frustrated"

I bought an Indivi sofa back in January and got it delivered in April (so still under warranty). Since then I've been trying to get infills replacement, as the ones that I got are much softer than the ones we tried instore. They are not firm at all and they develop a deep dip after seating on them for just a few minutes, which turns out to be very bad for posture (I've recently seen another review on Trustpilot about the same issue and same product, so I'm not alone on this boat). Anyway, they sent a technician in and he reported the infills were wearing down as expected and that I should rotate the cushions every week, which I thought was a joke, as I only had the sofa for 3 months. After going back and forth, they said I could get a quote for new infills if I wanted to and there is nothing else they could do given the technician's report. What a waste of time and money.

"Excellent experience"

Excellent service from purchase to delivery and assembly of dining table and chairs at home. The furniture is of a very high quality.