"Out Standing Service"

Over the years as someone that suffers from back problems and sitting being a problem I purchase two BoConcept Wing chair for our main room. These are the best chairs I have every had so I decided it would be a good idea to purchase one for our TV lounge. Unfortunately they are discontinued however after having a chat with Rebecca at the Edinburgh shop I was delighted when I got a phone call to say she had manage to find on for me. Within a week of my phone call I am now the proud owner of our third Wing chair.
This type of service is hard to find now a days however its still available at BoConcept Edinburgh.
A big thank you to Rebecca (Edinburgh Store Manager) and the deliver team.
One very happy BoConcept Customer.

"Much better service after complaint"

I think it's only fair to update my comments from last week (24 May) when we had the very disappointing news about our delivery being rescheduled to mid June. After various exchanges by email and then telephone calls we were able to receive most of the items which were delayed on Thursday of this week. In addition, the remaining two items are being delivered to an alternative location which is convenient for us in the coming week. The credit for this must go to Lee Savage and his customer service team in BoConcept UK. Overall it hasn't been the best end to end experience but the outcome was eventually much better than anticipated, and for this the engagement and efforts of Lee and the team should be recognised. Thank you

"Very disappointed and frustrated"

I agree with reviewer MS. I too was given a delivery date of 26 May, having ordered 3 months before. On 6 May I was told that some items, including the much needed sofa, would be delayed. Still waiting, delivery dates to BoConcept UK keeping getting moved, then I need to wait for a delivery slot to open up for me. I too have no confidence in the company and cannot therefore recommend them on the basis of this experience.

"Exceptional quality and service"

Katherine Hegarty was a great in helping us decide which configuration of sofa to choose as well as which material. She provided detailed renderings of the sofa in our space and was very creative in coming up with ideas in terms of layout solutions. We found Katherine to be professional and very approachable about ideas and proposed changes. She was always happy to help and reflected the quality of service that one would expect from BoConcept. We even ended up buying the Rubi coffee table which we didn't even know we needed, thanks to Katherine's demonstration of the product. Thank you.

"Delightful service and super product"

Great design advice and seamless logistics from the Battersea shop. Thank you for our lovely bespoke chairs.

"Excellent Customer Service!"

Excellent Customer Service!
Purchased a Cenova sofa over two years ago and experienced some issues with the springs coming off.
I soon as I reached out to BoConcept they scheduled a highly skilled furniture repair specialists to come over to our flat to fix it.
Thank you so much!!!

"Worst sofa and customer service ever"

We bought a Boconcept sofa in 2015/16, and in about 1-2 years the back cushion of the sofa start to collapse, I didn't do much back then because I thought its natural and it will always be a little soggy than a new one, but last year it became unbearable (you literally can't sit on the sofa, the back cushion is a whole mess inside) I finally contacted them, but after a year of communication, I was first told I can pay for a replacement as it is out of guarentee period, which I agreed, then I was told the model was discontinued and I need to measure the cushion myself. i couldn't measure the cushion as it is a mess (no longer in any shape, try to imagine a collapsed dough), so I can only measure the cushion cover which would not be accurate. then I was told they can no longer keep the promise of selling me the replacement, and asked me to go to an upholster. to be fair, they did send me the contact of an upholstery, very helpful!
Overall, I'm hugely disappointed about the quality of the sofa, considering it was over £2k, and we have 3 people in the household with all of us not at home during the day time until the lock down, so the sofa was never extensively used. I'm also not happy with the service, and I think it is unbelievable for an established brand not to keep a record of the design measurement,

"Glasgow Bo concept"

Before Christmas I had been looking for a new sofa I phoned Bo concept Glasgow Buchanan Street and spoke to Aaron who gave me advice over the phone and offered me a free consultation to further help and advise me. I never felt any pressure and took time to decide on what I not only wanted but what would look good in my space. The whole team have been extremely helpful and absolutely love my sofa. Aaron has always been there when I was looking for advice and my customer service experience is the best I have ever had. I have learned a lot from Aaron and would recommended anyone to go into Bo concept for quality and excellent value for money.
Alison

"Disappointing after-sales service BoConcept Notting Hill"

Purchased a set of furniture back in 2019 and am happy enough with the quality, however the after-sales service has been very disappointing. There was a small part missing from a footstool and it took more than 4 months for that part to be replaced, after much chasing.

I had also purchased the Fahrenheit Luxury mattress and after using for a year, it wasn't really holding its shape and causing me backache. The mattress comes with a 5 year guarantee with additional 5 year warranty but this is somewhat misleading. When I contacted the branch, I was offered a 50% discount on a firmer mattress, which still amounted to around £600 and felt it would have been fairer to pay the difference between the two mattresses, having already paid £850 for the initial mattress. This just seems somewhat disingenuous and it's not clear what the 10 year guarantee + warranty covered.

All in all, a very disappointing after-sales service considering the price of the furniture.

"Edinburgh Branch"

I have used the Edinburgh branch for most of the rooms in my flat since 201. I have dealt with Gemma and the Sabrina. They have styled my rooms and helped me through all my dramas as well as offering other ideas that Bo Concept cannot supply. I have had a few issues with damage to a few items (mostly my fault!) and they have replaced parts with no fuss whatsoever which is reassuring when you are spending so much. They make the whole process so easy and the results are simplistic but stunning. I have so many compliments on my flat. The delivery guys (I think his name is David) is excellent. They are patient and will do anything to help including moving a sofa bed to a different bedroom as I had changed my mind about the layout. I look forward to my next delivery and then starting to plan my final bedroom! It is expensive but the items are unique and of high quality. I couldn't ever see myself buying from another furniture shop. Favourite piece has to be the Milano table with the Ottawa chairs. Also I would just like to say, if you have a problem or fault with a piece, please contact your designer and they will rectify the situation. Chips do happen as with any highly used piece of furniture but I have always found Bo Concept are more than happy to help.