"I had just the best experience at BoConcept Edinburgh"

I had just the best experience at BoConcept when I had recently split up with my partner and needed to choose my own furniture for my life going forward. Marc Spowart in the Edinburgh shop looked after me and was such a joy to work with. I had worried a bit about wandering off the street into an expensive shop with no plan to buy anything that day but it was all so easy and a fun experience. Marc was great at helping with colour and textures and how the chair and sofa might work in the room together. He was really helpful and totally un-pushy and looked after the whole process getting in touch even after delivery. The cost was probably similar to some of the major outlets but the quality and service were incompatible. I'd definitely go back.

"From the moment we first visited the…"

From the moment we first visited the Edinburgh shop, we received attentive, professional and caring service.
The interior design service helped us decide on size, shape and type of sofa. We had a whole house to furnish, three very different sofas and we had fantastic help and attention from Laura Speirs in Edinburgh

"We have bought several items from Bo…"

We have bought several items from Bo Concept in the recent past, all of which have been of exceptional standard. On every level, we found the service first class - from concept through to delivery. Our sales rep, Katherine, was very personable, knowledgeable and understanding of our requirements. Her after-sales service has also been very impressive. I should also compliment the professionalism of the delivery team who were punctual, courteous and sensitive to our circumstances. The ethos and post-sales guarantees put Bo Concept way ahead of its competitors in terms of customer care.

"Bo Concept: A Very Special Virtual Shopping Experience"

I moved home back late November and was looking to get myself a new dinning table and chairs but was putting it off due to retail stores being closed for I wanted to see the furniture before purchasing.

Having visited Bo Concepts website (easy to navigate and great images of the products with many room set ideas) I decided to give my local Glasgow store a call, not only was the assistant Georgie super helpful but asked that I send her some images of my room and with her interior design experience called me to discuss all options, we choose the perfect dinning set for my room and also recommended a rug that will help pull the whole room together.

I'd also like to add a special thank you to the delivery team, the two gentlemen did a perfect job and kept within the covid guidelines.

All in all a great experience and I couldn't recommend Bo Concept enough.

Thank you, GR

"QUALITY BY TRADITION or a HUGE DISAPPOINTMENT"

ORDER NUMBER osf-023181-Indivi

According to the BoConcept official website, quality by tradition is “Our quality is more than aesthetics. We stand for craftsmanship, uncompromising attention to detail and exceptional materials…”

We bought an INDIVI sofa at Finchley road store. There was an INDIVI sofa on display and were greatly helped by the BoConcept team. The sofa on display was very well made, had a solid look with perfectly straight stitching, and all components were neatly aligned together. We placed an order expecting the same high quality of the product.

Unfortunately, the sofa we got delivered didn’t live up to the expectations. Attached pictures highlight some of the issues, in particular:
- Uneven stitching (the stitch goes straight and then disappears inside )
- One of the legs isn’t vertical and has a noticeable incline
- The attachment of the armrest to the back panel isn’t at the same level. The back of the sofa is facing the guest room, so this flaw is very visible
- One of the pillows looks more stuffed with filling than the others
- Seat cushion develops a dip after 2-3 days of sitting on it for 2 hours for a person of about 70 kg. So we’re required to turn the cushion around every several days to keep it comfortable.

The flaws of the delivered sofa has put it in the much lower league on par with significantly cheaper products we abandoned when we were choosing the sofa for our home.

We sent our comments to BoConcept team. They organized an upholsterer visit to check the sofa. He confirmed the sofa was assembled up to the BoConcept standards and didn’t require any correction.

Initially, we were considering getting more BoConcept furniture for our new home. We’re now happy we decided to wait to get the sofa delivered before making any further orders.

In our case, the statement about the craftsmanship and attention to details has nothing to do with reality. The attached pictures are to give an idea about the real BoConcept quality standards.

Unfortunately, I can't load pictures here, but I shared them in Google maps.

"Perfection"

Our experience with BoConcept (Edinburgh) has been simply first class from start to finish.

We fell in love with a sofa online and decided to request some fabric samples. We very quickly were contacted by Brie who offered to send some other extras and confirm our address etc. Already we were impressed by BoConcept's care and attention to detail.

We would later go into the store to see the style of sofa in person. Rebecca the store manager looked after us. We were admittedly nervous and a little intimidated by price of the items we were looking at. Rebecca would go on to spend almost an hour with us discussing fabric options and helping us break down any points of deliberation between options. At no point did we feel any pressure whatsoever. No upselling. No sales pitch. The products speak for themselves and staff know this as qualified designers.

We were so impressed by the service in store that we made the order. We paid a deposit which Rebecca offered because she didnt want us to feel like we had to pay £3300 upfront in the midst of finalising our house purchase. The lead time was as expected a few months which in a COVID world is completely expected.

We paid the rest of our balance about 2 weeks before our delivery date with zero chasing from the team in Edinburgh to make payment. During the time between ordering and delivery Brie would check in on us and see if we wanted anything else during their 15% sale. We chatted at length about an armchair and Brie even went to the effort of making a 3D model of it with different images of fabric options. This was all FREE. We ultimately decided that we didnt have space but Bries efforts here to help us visualise the chair were highly professional.

The sofa came on the day that was identified at the sale and was built within 15 minutes. All COVID measures followed by the delivery team. Unfortunately, through our own fault, we decided we may have made a mistake with the colour choice. This is our mistake and our preference. Normally this is when you would panic, however BoConcept offer a 5-part guarantee that allows you to order a brand new sofa in a different colour if you are unhappy with the original. The only thing you have to do is let them know within a week of delivery - more than enough time in my opinion. Unbelievably they even let you keep the original until the new one comes. Brie again was critical in guiding us in terms of what other options would work. We haven't made a decision yet but I am 100% sure BoConcept will make it as easy as possible.

I wish I could give 50 stars instead of 5. I cant speak for all stores but if they are as good as Edinburgh your money is well spent here. The furniture is stunning and customer care/design advice is worth hundreds in itself.

The only negative thing is that we wish we could afford to furnish our entire house!!

"Excellent product and service"

Excellent product and service. A must and go to for my clients. High end for the home

"Super service Westfield London…"

I am a BO concept Westfield London's client.
I am very happy with the service given.
Very professional and sharp... Thank you so much to the team to help us in the choice of colors and sofa models.
Thank you so much.

"I have been a customer for over 2 years…"

I have been a customer for over 2 years and have never been disappointed with any of the items we've ordered (and we've ordered around 10).

Great sales team (Kalliopi) + post sales. Will keep coming back for sure.

"Got a great service from Agata at the…"

Got a great service from Agata at the Finchley Road branch. She helped me pick out the right model, colour and fabric and showed me how it would look in my flat. I bought it in store and couldn’t be happier that I went for it. The Carlton sofa is a thing of beauty, perfectly made, amazing quality and so comfortable to lie on. It is the centre piece of my flat and definitely a forever sofa. Thanks Agata !