"Outstanding throughout the whole…"

Outstanding throughout the whole process. Sales to installation.

Angela at the Canterbury store has dealt with the order brilliantly throughout, she has been friendly and has done everything she said she would.

The installation team arrived when they said they would, installed the furniture, demonstrated it and left the room clean and tidy. Very friendly team all together.

Thank you BoConcept team. Very happy.

"Katherine in the Edinburgh store was…"

Katherine in the Edinburgh store was very professional, supportive and even went the extra mile to deliver some fabric swatches to my door in person one day. The service is very good and personal and i would recommend the company to anyone who appreciates a good service as well as quality products. Especially during lockdown when it can be a little more complicated to buy on line a piece of furniture. Thanks again.

"Edinburgh team were brilliant at getting me a beautiful Copenhagen wall unit installed"

Laura was a huge help in designing a wall system for my lounge when I moved house. I have a whole wall unit that stores my books, my drinks cabinet and my TV, as well as lots of other things in the plethora of shelves. It has been carefully positioned and designed to give me access to the power units behind. The wall behind has been painted bright yellow so you get little glimpses of colour through the open parts of the unit.
The design process was straight forward - and fun!
Installation day was exciting and the team were efficient and considerate. The whole unit looks absolutely stunning and I was so pleased with it I went on and ordered another, smaller unit, with a built in desk. Thanks to Katherine for that one!
I would totally recommend the BoConcept team and the Copenhagen system - I am really pleased with it!

"Fraudsters - Do not buy their furniture"

We bought a sofa with BoConcept that costed a fortune and the fabric was defective giving light and dark shades from the first day that we seated on it. The company offered to exchange it for one with a fabric on the same price band or one band higher but we decided to buy get one with a fabric £200 cheaper. Now BoConcept is saying that they will not give us the cost difference back and they remain quiet for weeks not replying to our email. Do not buy their furniture, otherwise you are at risk of losing your money.

"Grossly overpriced and poor quality"

Tried Charlotte chairs at a London BoConcept store and were comfortable and nicely made so ordered from Bristol store.After 8 or 10 weeks waiting they were delivered and oh what a disappointment.Chairs were very hard to sit on and not comfortable as described on their website.As for the quality, it was really bad and again not like the one we saw even though they tell you
that they are checked over when in uk.My attempts at returning were rejected as we chose colour of legs and material from their collection but they call that bespoke so refused to accept back.I took photos and sent numerous emails to get them to finally accept that they were not good enough and they replied that they could replace but we have no trust in the company so insisted that they refund which they did after numerous calls and emails.For some reason the Bristol store kept saying that the manufacturer were responsible but in fact its the retailer.Store was always polite and helpful but in our opinion and friends these chairs are grossly overpriced and not worth half the asking price
HAVING RECEIVED A REPLY I DO NOT ACCEPT THAT A FABRIC CAN CAUSE A CHAIR TO BE HARDER, IT IS THE PADDING THAT DOES THIS AND THOSE DELIVERED WERE DEFINITELY HARDER AS WE DROVE TO A LONDON STORE TO DOUBLE CHECK.
MATERIAL ALSO DOES NOT CAUSE THE CHAIR TO HAVE HARD AREAS ON ARMS THAT WOULD WEAR RAPIDLY OR TO HAVE BADLY FORMED BASED CUSHION AND MATERIAL BADLY FITTED,IN OTHER WORDS TOTALLY DIFFERENT TO PICTURE ON WEBSITE AND TO ONES SEEN IN STORE.ALTHOUGH MISINFORMED RE.LEGAL OBLIGATION THE BRISTOL STORE WERE ALWAYS BUSINESS LIKE HELPFUL AND QUICK TO RESPOND SO NOT THE STORE AT FAULT BUT THE QUALITY OF THE PRODUCT
I WOULD ALSO ADD THAT THE REFUND POLICY IS UNACCEPTABLE HENCE DECIDING TO TAKE DELIVERY

"Cristina Howarth at Redbrick in Batley…"

Cristina Howarth at Redbrick in Batley handled our problem with our table very promptly during this COVID 19 and it was fixed in time for Christmas

Thanks very much Bo Concept for sorting this out so quickly

I would have no problem in recommending your company to anyone. We live in Oxford and the distance didn’t make any difference

"Our BoConcept Edinburgh experience"

We are new to BoConcept, but are happy with the overall experience we had at BoConcept Edinburgh. Our designer - Lucy - was extremely helpful, she was thoughtful when designing the use of space of our flat; patience as we've been discussing and changing how we like the place to look like; caring, helping us to find solutions when we face other issues. We are grateful to have Lucy to help us, and cannot wait for our furniture to arrive!

"5 star service and amazing product"

5 star service and amazing product. We were assisted by James who was extremely friendly, professional and knowledgeable about the product. There was no pushy sales approach and the whole experience was very relaxed and enjoyable. We are very excited to receive ours sofas. Thank you James and the team at Bo Concept Newcastle. Perfect service from start to finish.

"Abysmal and substandard Fermo TV unit quality"

I bought a Osaka couch from them last year and a Fermo TV unit in charcoal a few months after that, the head manager at the White City branch was very helpful and polite I must say.

While it is too soon to comment about the couch, I can leave my review of the Fermo unit. Quite simply the worse quality I have seen in furniture. Bare in mind that this unit cost me over £1100 or £1200, I forgot. What do you get for this price? A glorified Ikea flat packed piece of furniture (with EXTREMELY long delivery time), I find myself every other week discovering new chips on the finish (a very thin UV coated finish that is very very easily damaged). The TV unit is under a TV and rarely accessed, I am the sole occupier of the premises, am borderline OCD with high attention to details and take great care with everything that I own, which I why I have no idea how these chips keep appearing, if putting your keys down on a £1200 pound furniture damages the finish, then I think it is safe to say that I cannot recommend to buy it, rather the opposite. VERY disappointed.

I now find myself retouching these micro chips with a Dulux color matched sample pot every month 😢

Looking at the reviews of the global BoConcept on trustpilot rather than the curated UK one seems to corroborate my experience.

Stay away.

"Excellent staff in the show room who…"

Excellent staff in the show room who were very helpful. Delivery team also very good and the product is excellent.