"Fantastic serrvice"

Fantastic serrvice and always very clear in communication if there's any issues

"Responded immediately to a 'picking'…"

Responded immediately to a 'picking' mistake with a personal phone call. A sincere apology was made and discount offered. Very courteous member of staff (Gabrielle), which has been my experience with all staff.

"We've been buying from Macfarlane…"

We've been buying from Macfarlane Packaging for many years, their customer service and support is beyond reproach.

"Good product"

Good product. Quickly delivered.

"Excellent prompt service."

Excellent prompt service.

"Simply the best It's not the first time I've used…"

It's not the first time I've used Macfarlane of my packaging
This time a very nice young lady on the telephone helped me guide me with the online ordering easy all done in no time
Fantastic first delivery will definitely order again
Thank you
Andrew
Stained glass gifts

"The paperwork you’ve sent with regards…"

The paperwork you’ve sent with regards to the delivery and invoicing was in unbelievable and way over the top!
Please put it right as it will restrict further orders.

"Damaged in transit "

Boxes were as described, reasonable value for money, but not very securely packed, with several damaged in shipping - only discovered a couple of weeks after delivery.
Update: Excellent customer service response gets an extra star

"Part delivery missing"

Part delivery missing - one e-mail and all sorted - perfect response for someone who is always busy!

"Placed an order on 1st May"

Placed an order on 1st May, selected express delivery. It's now the 10th & still hasn't arrived. Customer service advised the problem is with the courier.