"No Issue with Returns"

Although the returns process isn't as easy as other brands (e.g. no returns label provided in your parcel), I did find Ever Pretty very helpful and quick to communicate on email. My return and refund was processed quickly and efficiently. Happy with the service and quick delivery, despite not being happy with the product. If you have a longer torso, their dresses sit very high on the body and end up looking more like an empire line dress.

"Orders and returns"

I ordered 2 dresses as wasn’t sure which one I preferred. Ordering and delivery very quick , straightforward with no problems . I sent 1 back with no issues or problems. All was straightforward, quick and easy.

"Great dresses and customer service "

Dresses arrived on time and in perfect condition. Really good quality for the price. I had to make some returns and the customer service team were really helpful. Will definitely buy again.

"J’ai reçu ma robe jolie mais pas la…"

J’ai reçu ma robe jolie mais pas la taille.
Impossible de me connecter sur mon compte pour la renvoyer. 2 mails envoyés et pas de réponse
À éviter à tout prix !!!!!

"The quality of the dresses for the cost…"

The quality of the dresses for the cost was was unexpected. The fit was pretty standard. I had a small problem with one dress I received with a stain but didn't end up keeping it as it was not what I was looking for. The return process was straight forward and communication was great. I will definitely be using them again.

"Love them "

They are so easy to buy from I have multiple dresses from them all different types! Great quality and easy to get ahold of customer service if needed. 10/10

"Consistently good customer service"

I have purchased a few times from Every Pretty and they have always offered excellent value for money and customer service.

"Just one minor flaw in a nearly perfect experience"

The company's customer service is phenomenal. They responded quickly to all my emails and they were so sweet about everything. The dress I ordered came in very quickly too which was honestly surprising. The only thing I was upset about was the top of the dress was wrap style and the front was closed with just a thread so i returned it out of fear of an embarrassing moment occurring if I wore the dress. Other than that it was a beautifully made dress and was the perfect fit. I will definitely be buying from them again in the future.

"The dress wasn't suitable for my event…"

The dress wasn't suitable for my event when it arrived, so I asked to return it. The returns process wasn't straightforward, or automated - it took a bit longer than other companies in the UK (return address was in Wiltshire so not overseas shipping) - but did eventually come through.

"Gorgeous dress, sizing way off, returns and refund process a challenge."

The dress itself is absolutely gorgeous and I'm really happy with it, HOWEVER be prepared if you need to return anything. Firstly their sizing is way off, go up 2 sizes if you want to have any chance of it fitting first time, definitely check the measurements on the sizing chart, I had to message them and found a chart on a another listing of the same dress, it was just listed with a different title.
I ordered 2 dresses as I wasn't sure which colour to go for and so accepted I would be returning one. The return process is detailed, specific and you must email a copy of your tracking receipt, which is fair enough, they need to be able to keep track of returns and have proof people have actually returned items they say they have. BUT this is where they fail completely, Firstly they are supposed to send you an email confirming receipt of your return, its sent back royal mail 48hour tracked, but if you don't get the email you have to wait 10 working days before you can chase them up for it, which I had to do. Secondly having got the confirmation email you have to wait a further 10 working days for your refund, again you can't chase until this time has passed and yes I had to chase it, Thirdly having had to chase my refund, I had to wait a further 5 working days before they sent another email 'confirming receipt of my return' and advising my refund would be with me in 5 to 7 days, at this point my patience was wearing thin and after 5 days I was geared up to go to my bank to get my money back, thankfully the refund did then appear on my card without having to do this. Just be prepared for a 2 month constant chase back and forth if you need a return and refund.