"I ordered a gown for a black tie…"

I ordered a gown for a black tie wedding that I am to be attending. I ordered with expedited shipping as I had little time until the event. The dress was shipped the next day. Although my order got lost within the post office, the customer service team with Ever Pretty was absolutely top notch. They addressed my concerns within a timely manner, worked with me in contacting the post office, and ultimately issued a refund as the dress was not found. I would 100% shop with this company again in the future.

"A delightful experience "

Ordered my bridesmaid dresses and they came down exactly as pictured and really great quality. I was so impressed and I would definitely order again.
Their customer service was impeccable and was easy to change dress sizes quickly. Really happy

"I ordered a total of 4 dresses but only…"

I ordered a total of 4 dresses but only needed one to work out. The dresses fit well and the product description is so helpful in determining your size. The other three dresses I need to return. The return process was super quick and easy! I will definitely be ordering from here again!

"Dresses GREAT"

Ever pretty made things right and reached out to me personally and fixed the shipping issue. Ever pretty dresses are AMAZING and always fit just right!

"Pay for returns"

Warning, you have to pay for your returns - so be careful of not ordering multiple sizes, etc. to see what might fit as it will cost a fortune to return what you don't want. You also have to jump through hoops through the return (send a picture of your package, the tracking #, email them to initiate, etc.)

"I love my dress"

I love my dress! I ordered the first time the wrong size and had to ship it back and pay the shipping fee but it was very beautiful and very nice quality. The customer service team were so nice and polite and were very speedy with the replies for me to swap out for a smaller size. I got the dress 5 days after the exchange and I am very happy with the overall experience! I will make a suggestion to the ones reading my review you should get your dress fitted to you if you can. My smaller dress was a little bigger on my top half than I would like so I will be getting it altered before my event. If you get it fitted to you then you won’t have to worry about the costly alterations later.

"DONT BUY FROM EVER PRETTY UK"

Hard to return as they failed to reply to email requesting return details since they don’t provide return address on site. You also have to pay for your own return and pay for tracked postage.

I also had a surprise tax invoice for customs payments 2 weeks after dresses arrived.

Dresses were poor thin quality and wouldn’t recommend anyone buy from them

"Excellent customer service "

Quick delivery, good quality dresses and customer service was excellent in dealing with an exchange and refund. Would highly recommend this company especially for bridesmaid dresses on a budget.

"Bridesmaid Dresses stunning "

Beautiful dresses for Bridesmaids . Great value for money quality so much choice styles colour.
Customer service very helpful quick response.
Highly recomend would definatley use again .

"I’m looking for a wedding dress "

I’m looking for a wedding dress for next May 2025 and I’ve been ordering several dresses at a time from either Debenhams or Ever Pretty. I’ve received very good service from them on their delivery times and the ease of their returns systems too. Unfortunately I’ve not found one I like yet.