"I ordered at the beginning of November"

I ordered at the beginning of November, 6 bridesmaid dresses, a week after it was sent out for shipping there was no progress made when looking at the tracking number so I emailed them and asked if they can find out anything on their side in case the package was lost. They told me I had to wait Until the two week mark and that I would have to deal with USPS directly. I reached out to USPS and they were no help so I reached back out to ever pretty and the second rep I got was reasonable was able to confirm that the package was lost and that they could give me a refund. I waited another week for my refund and nothing was happening on my statement so I had to reach out to USPS again to report my package missing and then reach back out to ever pretty with proof that I’ve attempted to resolve this on every end. Finally, after a month, I’ve gotten my money back Unfortunately, it took so long that I have to pay interest on the charge. I understand things can get lost in the mail. I just wish that they had actually returned my money when they said they did and that I didn’t have to reach out TWICE To get what was rightfully mine back. $300 held up due to their incompetence.

Originally they said it would take 5-10 days for the refund to process. I had to contact USPS to initiate the refund for a second time on the 13 day after they confirmed that they’d refund me and you might have to do the same if your order goes wrong.

"Wedding Dress "

My dress is beautiful! I had to exchange for a size down and that process was quick and easy. The right size fit perfectly, no alterations necessary. The price and quality are unmatched. Customer service was fantastic!

"Several dresses, kept one"

Order several dresses to try on, returning the ones that didn’t work was a breeze and an easy process. Ended up with the perfect dress for an awards banquet.

"Two great experiences "

We have used Ever Pretty now twice for bridesmaid dresses and both times have been really impressed. The sizes have always been fine (note look at the measurements they give not the sizes as they advise) and they are fairly priced. It’s also been nice for us to choose different styles in the same colour to suit everyone’s body shape.

"Dress for wedding "

Delivery was on time , the dress I ordered was beautiful, I returned a item for a bigger size and I explained that this was for a wedding and the were very quick.
The only one thing I will say is that the zip at the back of the dress, half way up there is a seem , which Is a real obstacle to pull zip through, that's why I had to change up a size , therefore I suggest stronger metal zips on this product.

"Jolie robe "

Jolie robe , élégante et confortable a porter

"This is the third time I used Ever…"

This is the third time I used Ever Pretty for matching outfits for business awards galas. We always make a great impression in those dresses. The quality is high enough for red carpet appearance, the price is low enough for us to buy more. Never had a issue with the orders , other than lost package by a local delivery man, however Ever Pretty replaced the order straight away. I would and I do recommend the stunning dresses for any occasion.

"Total joke!"

Total joke!
The refund process is a total nightmare!
Sent it back and had to prove i sent it back by sending a copy of the receipt, thankfully I paid for tracking and can see if arrived on the 19th of Nov!
I have no received an email that they got it and when I email them it keeps bouncing back by saying the email is no longer in use. I then tried to ring and of course the phone number isn't in use!
So where do I go from here????

Update*
Contact has been made by Ever Pretty and a refund is apparently on its way.

"Dress purchase"

Purchased a dress which was very nice, it was a bit too big when I received it. I asked for an exchange and returned the original purchase. The exchange got here quickly. They were good to work with. I will use them again.

"Bought my bridesmaid dresses from here…"

Bought my bridesmaid dresses from here back in August this year they were all true to size apart from one but the issue was easily resolved after I returned the dress and exchanged it for another dress I had no issues with communicating with them regarding g this issue good quality dress and not over budget