"I ordered the pink dress"

I ordered the pink dress, it is a beautiful well made dress but the US8 was too big so I had to get it altered, which cost me a lot.
My experience hasn’t been good with Everpretty, first of all I was overcharged, then the dress didn’t fit.

"Still waiting on my refund"

Still waiting on my refund! I have provided proof of postage as mentioned in returns policy. I have been told my parcel has still yet to be received at their end. What an absolute hassle! I see from other reviews this is not the first time this has happened. I will not be buying from this site again!
My order number is EPSITEUK201538

"Dress was beautiful but too small"

Dress was beautiful but too small. Return went very well with easy instructions and my account was credited as soon as they received it. I will order from Ever-pretty again but will order larger size as it appears the sizes run smaller

"First time buying"

First time buying, fast turnaround. Exchange was handled in a very timely manner.

"Great customer service!"

The customer service at Everpretty is top notch! I ordered a dress, that was beautiful, but a little too dressy for what I needed. Easy return & very good communication. Will definitely be ordering from them again!

"I needed to exchange two dresses for a…"

I needed to exchange two dresses for a smaller size and they were very patient and responded quickly.

"Care if returning"

Dresses arrived quickly, but unfortunately were far too small, even though I ordered a size bigger!
Having contacted Everpretty via email, I was given an address to return the package back to and was asked for the tracking and receipt to be shared. (I would suggest that the instructions need to be clearer, especially regarding which tracker service to use.)
I duly did all this and then battled to receive a refund of over £100, as the tracking wasn’t updated by Royal Mail to advise that the package had been received, that was required to prompt the refund. I had put a note in the parcel, just in case.
Everpretty were very swift to reply back to my various emails, which was good and I did receive a refund eventually after complaining and advising I would go through my credit card to get a refund.
Unfortunately, I will not order again!

"Restocking fee?"

Seriously, you have to review the returns policy. Charging a 5% restocking fee (never seen this before), and additionally, I have to pay for returns. Will see how the returns will be processed.

"Made my wedding day Perfect"

I loved my wedding dress I purchased. Was a bit unsure ordering online because of sizes etc. IT WAS PERFECT !!! I'm a size 16 but I ordered a size bigger. It fit perfectly. Wish I could add a photo. It was perfect and would highly recommend x 👰‍♀️👰‍♀️👰

"Ever-Pretty's Customer Service Rocks!"

Ever-Pretty has the best Customer Service on the Planet. From Order through Returns...their staff has your back all the way! The whole process was incredibly easy because they took the time to explain several options to me with regard to returning my beautiful but slightly snug dress. I opted for their store credit due to their extensive selection of gorgeous dresses from mini to full length.
As soon as my return arrives at their facility, I will be ordering another dress. My son is getting married at the end of this month so time is crucial. I got the first formal dress in two days from the day I ordered it. That gave me time to expeditiously return my original order and in 2-3 days be able to order another totally different dress if I choose to but, in one size larger.
Great company to do business with.:.Thank you