"Service client très réactif et qui a su…"

Service client très réactif et qui a su proposer une solution à mon problème rapidement.
Je ne suis pas déçue d’avoir fait appel à eux ! Merci !

"Beautiful dresses, sizing is meh…"

The clothes that they advertise are extremely beautiful and the materials they use feel decent for events. I think the sizing can be difficult to get right since you will have to measure yourself to find the perfect fit, it isn’t quite the expected sizing of regular clothes. I didn’t end up keeping my dress because it was too big and I needed it for graduation so a replacement wouldn’t have been dispatched on time. The customer service was impeccable, Sarah was brilliant and handled everything succinctly. Still waiting on my refund though but it should come in 5-10 days. [EDIT] I got my refund, it took longer that 10 working days because the refund didn’t process properly but customer service were apologetic and got it sorted asap.

"Well made and worth every penny"

I bought a Wedding dress. Under $100. What??? The measurements online were perfect and the dress fits like a glove. It is beautifully made and I swear it could have been a $800 dress. So well made! They will forever be my dress shop. Also I paid for expedited shipping and It came in a few days. Amazing!!!

"Shockingly bad customer service"

Shockingly bad customer service! Won’t ever use them again.

Placed an order, wanted to cancel it, did a web chat with an advisor and was told that it takes a couple of hours for an order to show in their system and I had to email my order cancellation request.

Emailed straight away, woke up the next day to a despatch notification. Now £130 out of pocket and Customer Service were useless.

I’ve now got to wait however long it takes for the order to get to me to then return it, which I have to pay for and wait for the order to be received their end before I get my money back.

Won’t ever order again.

"Returns policy abysmal."

Not even a one star.

I am absolutely discusted at ever pretty. The whole returns policy is ludicrous and out of this world.

£10 postage in the first place. Then you have to package it yourself, take it to royal mail, post at your own expense and get a tracking number.

They say once you do this they will process a refund. That isn't the case. I sent first class. Royal mail have not updated there end and they apparently won't process a refund untill they recieve and royal mail tracking says they have recieved. Even though I have done everything on my part.

EPSITEUK213169 order number.

Further more, I have cancelled another order which I placed because of this. Customer service said they have cancelled the order but the money has still been taken from the bank and showing as an active order online.

EPSITEUK215266 order number.

I am currently nearly £150 out of pocket with no dress for an event I am going to the weekend.

I will give it a few more days untill I contact my bank.

Considering all of the negative reviews on here it's shameful.

Edit: since writing this my cancelled order was refunded.. however we still have the issue with the returned item. I am supposed to wait to see when royal mail update the status of the order, if they never update I won't recieve my refund. Even after doing everything they asked and posting first class!

"Although my dress didn’t fit quite…"

Although my dress didn’t fit quite right, I can not say enough good things about the customer service provided! Very responsive, helpful and kind (via email and we all know “that” tone when it comes across.)

I will definitely be back to look for another dress for my next occasion because of their help!

"Service was great"

Service was great, from the time we ordered to the return process. Would recommend them. The dress was true to size and was great quality.

"Amazing"

Amazing dresses and they are exactly what I ordered. Customer service was lovely, very helpful, polite and got back to me very quickly when needed.

"Don't Hesitate- Amazing Dresses."

Where do I start? The value for money on Ever Pretty dresses is amazing and the choice is overwhelming. We are going on a cruise in a few months time and I needed a 'posh' dress. Having searched the Internet I happened to find Ever Pretty and haven't looked back! I was unsure of the sizing so ordered two of the same style, for choice. Obviously I had to return one of them, which was a simple system and I received regular emails with updates on my return progress.. I would advise any new customer to go up a size as the sizing is smaller than usual. The fabric and embellishments are beautiful and I'm looking forward to wearing my new dress. Thank You Ever Pretty. Highly recommended!

"I bought 9 bridesmaid dresses for my 4…"

I bought 9 bridesmaid dresses for my 4 bridesmaids to choose from. This process was easy and I would say checking the measurements was sensible but they’re pretty much true to size. Two of my bridesmaids live in different parts of the country so I shipped them off, gave everyone a bit of time to try on and then sent back the ones that weren’t needed. The dresses are gorgeous, excellent quality and superb value for money. I would have given 5 stars but for the fact that you have to send back at your own expense and for bridesmaid dresses you order for choice too, not knowing exactly style and colour suiting?this is my second time buying and I would really recommend.