"Great Shopping Experience"

Absolutely delighted with my Ever Pretty experience, first time shopping with them. I loved their selection of dresses on the website and the ease of searching, selecting favourites, narrowing down my choices, etc. So many lovely styles and colours to choose from. The sizing guide was extremely helpful as my own UK dress size differs from my chosen styles, but I was able to work out which size to buy.
I am a chronic waverer and take a long time to decide what to order, and ended up sending both dresses back - through no fault of the dress, just they weren't right for me or the occasion. I returned each one individualy as I was again undecided. Each time the customer service was excellent. The second dress return was actually an exchange for another style of dress, which has arrived today and I am delighted to say I am going to keep this one.
The tracking was good to keep track of when my order arrived in the UK, got to the local delivery office, etc. Delivery was one week, so not bad at all.

I'm not really in the market for posh frocks but if I ever needed another dress this will be my first choice of website to look at.

"Fantastic customer service"

Fantastic customer service. The dress didn’t suit me but the returns process was so easy and refund issued very quickly.

"Bargain price, good quality, SIZE UP!!"

My dress just arrived and it’s so beautiful - I burst into tears! Very happy with the quality. A few things for those shopping to note:
As with many other reviews DO NOT go for your usual size. Size up by at least two sizes. This is China sizing which is notoriously small sizing. I’m a size 18, have been for about 10 years and got a size 22 which fits like a glove. It’s a little heartbreaking having to go two sizes up for a wedding dress but this is standard in wedding dress shops all over
These are coming from China so be patient! The tracking is accurate but still frustrating because I didn’t see anything on the website saying where it was dispatched from
The dresses come in a plastic bag. No hanger and no way to nicely display/protect. This didn’t bother me as I have a special hanger and dress bag but is worth noting as some of these are wedding dresses
Definitely designed for taller people 😂 I’m 5 foot 4 and there’s a lot of ‘extra’ tuille lol
I rated 4 out of 5 as the dress is beautiful despite the issues I have noted. Absolute bargain price as well!

"Brilliant customer service"

Brilliant customer service. I ordered a dress, it arrived quickly and good quality. Unfortunately I had to return it as it was too big. ( I ordered a size up as the reviews said the sizing was smaller) this was not the case, very accurate sizing. After sending an email I returned the dress and received my refund. I will definitely be ordering again.

"Wonderful Customer Service!"

I ordered two gold formal dresses in two different sizes from Ever-Pretty via other vendors. The dresses came to me quickly, but were too young looking for me. I worked with three different representatives at Ever-Pretty to help me with the return process. Ana, Mark, and Anne were very professional, helpful, and understanding. I discovered that I had made a big mistake in the order process, and they helped me navigate it. Even though I didn't keep the dresses, the customer service was outstanding. I commend and thank Ever-Pretty for all they did to help me.

"They worked with me every step of the…"

They worked with me every step of the way and went above and beyond.

"I ordered a dress from ever pretty"

I ordered a dress from ever pretty. Beautiful dress. I had to return it due to it being too big but it was beautifully made and sturdy. Good customer service especially with having to return the dress. I would definitely recommend this company. I will definitely try ordering from here again. 💜

"One return and one keep"

I ordered two dresses but needed to return one because it was abit loose on top.
The one dress I kept was gorgeous, really well fitting and amazing material.
The dress I returned was actioned swiftly and with professionism. The staff made sure there was a quick turn around with funds and the customer service was probably the best ive seen!!!
Thank you, will definately be buying from you again and recommending you to my friends!

Sarah

"Lovely dresses"

I bought a couple of dresses to try for my bridesmaid role. Good choice of colours and styles. Pleased with the dresses, flattering and the particular style hides areas that I would rather be hidden! Customer service was helpful.

"Positives & negatives"

Positives: The dresses themselves are really lovely - I’ve ordered my bridesmaids dresses from here. They’re a good quality & I’ve gone for burgundy which seem to be true to colour! Love that you can get various styles in the same material & colour

Negatives:
- The sizing is quite strange, based on the size guides, my friend who’s usually a UK size 16 is a size 28 in Ever Pretty dresses. My friend who’s a UK 14 is a size 26 in Ever Pretty sizes.
- I ordered a floor length dress for my bridesmaid and it came up to her shins. She’s 5ft 7 so not ridiculously tall, I think I was sent the wrong dress.
- As mentioned previously, the returns process is bizarre. You have to contact them directly to ask for the return address, they then insist you have the parcel tracked & pay for it yourself. I ended up spending £10 to return one dress that I’m quite sure was the wrong dress given how short it was. Also if I’d had to return more than one there’s a restocking fee so I’ve felt quite nervous ordering the other dresses.

Summary:
I’d say that the dresses are great & I will be using them for my bridesmaids, so I wouldn’t put people off the dresses themselves, but I would say that to avoid any faff with returning, definitely measure yourself & go by the sizes they suggest (& don’t be offended by the size they suggest!) because the sizing is completely off compared with UK sizes. Thankfully I got my refund but did have to spend £10 to return a dress that I’m quite sure I didn’t order!