"Ordered over a week ago and the Item still hasnt shipped a week later."

I ordered a dress a week ago (Nov 29th) for a military ball i will be attending with my *deploying* spouse this weekend (Friday Dec 8th). The dress was supposed to be here at latest Thursday of this week (Dec 7 according to shipping information - this would be in 2 days) - it has been a week and has yet to leave the facility (Dec 5). This dress will never make it here on time for my event because its halfway across the country in Irvine California and I am in Wyoming. Very disappointed in Customer service as Amazon was no help, they advised me to contact the company. The company chat stated they couldn't help me and i would have to email the company directly and it could take them 48 hrs to respond - as of this afternoon, it still has yet to be taken to the carrier to ship. Only a shipping label was created(Nov 30th). I have little to no hope at this point that this will even show up at all. No other alternative for a dress for the Military Ball because funds are tight.

"Helpful Customer Service"

really fast service, receved delivery way before the predicted delivery date. Impressed with the quality of the dress but unfortunatey had to return as it was a bridesmaid dress and my friend thought the style didnt suit her. It was so easy to organise an exchange for a different style the customer service team were really helpful, responded quickly and talked me through what i needed to do. Only downside was having to pay for returns rather that getting a postage lable sent via email, but even then it wasnt very much. Overall very impressed and would reccomend.

"Items ordered received were well…"

Items ordered received were well packaged and arrived on time. I requested returns and the Customer Service was very good explaining the process and I was refunded quickly.

"I bought 4 evening dresses"

I bought 4 evening dresses, all were excellent quality. I had to return 2 due to sizing, customer services were excellent responding to queries & I was refunded within 2 to 3 business days! Great service I would use again. :-)

"Easy and quick"

Ordering was simple, quality if the product was good also. Return was super simple!!
Thank you!

"Fast delivery"

Fast delivery
Beautiful dresses
Great communication
Easy returns
I will definitely be using this company again

"Great service and communication via…"

Great service and communication via email
Lovely product just didn’t fit me so easily returnable and prompt replies

"Great service"

Great service, dresses are gorgeous. Can't wait to wear mine for Christmas ball😍

"Beautiful dresses"

I ordered several dresses over a four week period. All dresses arrived on time and were beautiful, excellent quality for the price. I kept one of the dresses and returned several. The customer service to return was fantastic. I wouldn’t hesitate to recommend anyone to place an order with this company.

"Excellent service"

Although I did not keep both items I purchased, the customer service was superior, I had issues with my account and they were able to reset and get me access.