"Still awaiting refund! "

Ordered a dress however sizes are very small therefore it didn’t fit. Returned the item as per instructions ie label has to be easy identified when they open the parcel , send them proof of posting ie picture of the Royal Mail receipt and tracking number, 5 days later after emailing them they confirmed that they have indeed received the parcel and I will receive my refund in 5-10 business days. 3 weeks and 4 emails later and I’m still awaiting my refund. 
Would never order from them again!

"Worth the Money"

The dresses I purchased were beautiful -- well made -- the sizing on one was off had to go up a size but they did ship it out right away as I was up on a deadline
Customer Service I feel went above and beyond to help make the situation right.
Thank you Ever Pretty for your help and nice product

"In my experience"

In my own experience, the quality of clothes is disappointing.
Beware if you need to return items - it’s expensive to do + time consuming.
Not nearly as forgiving as other clothes companies.

"Return costs nearly equal to purchase costs."

Purchased a dress online. The dress was pretty and looked well made but I didn't like the color and there were too many sparkles so I sent it back wirh the tags on.
They require the customers to pay return shipping and original shipping
They also deducted 20 dollars from the original price i payed when they issued my return.
So essentially, I paid 60 dollars to try on a dress.
Won't use this company again.

"Won't refund my money"

Ordered a dress in two different sizes and neither of them fit. So i took them to the post office and paid to send them back. It's been 3 weeks now and I have not got my money back.
I sent them tracking number and then screenshot of royal mail to prove that it was delivered at their warehouse.
They keep telling me that it has been processed and I have to wait 5-10 business days. It has been longer than that and I still do not have my money.

Would never order from them again!

"Fabulous returns system."

I had to send something back and the return system was top notch. Thank you so much!

"I ordered this beautiful dress for a…"

I ordered this beautiful dress for a wedding. I'd read the mixed reviews for Ever Pretty so I looked for the dress online and bought it through Amazon even though Ever Pretty was still the seller. Yodel delivered it today to me and when I opened the plastic pack there were drops of water all over the pack on the inside. I then took the dress out and it was soaking wet. Truly disappointed in Ever Pretty.

"Stunning dresses at a very good price…"

Stunning dresses at a very good price ordered 3 dresses now.Customer service is excellent too

"Lovely in shimmery dusty blue"

I ordered this beautiful dress for my nieces wedding, I had to exchange it for a different size due to my bust measurement and having to get a special plunge bra to wear with the dress. Customer service was great.
The dress was made well and I love the bit of shimmer in the dusty blue fabric. The dress was perfect for an afternoon Autumn wedding in the midwest.

"This is a SHEIN company and the dresses are half the price on SHEIN"

I ordered a few dresses from here for a wedding. When they arrived they were clearly from China. Arriving in dribs and drabs like SHEIN does. I started arranging to send back the dresses I did not want to keep (returns aren't free, FYI) and was advised I would be charged a restocking fee. Being in the UK, this is not legal practice under our consumer laws. So I made them aware of this and was told they would "waive the restocking fee in a one off gesture of goodwill". Hardly a GOGW if it's not legal to assert it in the first place. In the end up I paid over £50 for a dress (that is not worth that in its quality) that is around £20 on SHEIN. If you search "Ever Pretty" on SHEIN, you can find all their stuff on there. I wanted to avoid shopping from SHEIN so wish I'd done my research first.